Customer Service Manager jobs in Singapore

The COMO Group represents an integrated approach to living well, grounded in a celebration of diversity and a deep respect for authenticity. The Group’s businesses extend across hospitality (COMO Hotels and Resorts), fashion (Club21, Kids21, Dover Street Market Singapore), wellness (COMO Shambhala), organic living and specialty foods (COMO Dempsey, Culina and SuperNature) and philanthropy (COMO Foundation).

Culina is a leading purveyor of specialist Epicurean foods and wines, a choice distributor to hotels, restaurants, and cafes in Singapore. Culina runs a Bistro and Gourmet boutique, an Organic retail store, SuperNature & Glow Cafe, a flower store, Grandiflora in Dempsey, as well as a chain of Culina butcheries in Major Supermarkets island-wide.

The role of the Accounts Executive is to maintain the records of reconciliations of our F&B outlets and record sales, expenses, and costs.

• Perform daily sales and collection reconciliations for F&B outlets.
• Prepare and verify daily sales reconciliation, including collections and vouchers.
• Accurately record sales, expenses, and costs from various campaigns and activities.
• Record and process invoices, merchant charges, and fees.
• Review, record, and adjust asset entries, accruals, and prepayments.
• Reclassify and adjust system postings and journal entries based on transaction nature.
• Prepare billing statements with supporting documents as per customer requests or corporate requirements.
• Generate daily, weekly, and monthly sales reports.
• Prepare financial schedules and reports for analysis and decision-making.
• Resolve accounting discrepancies with the operations team.
• Collaborate with stakeholders to ensure compliance with statutory reporting and audit requirements.
• Participate in stock takes and company events as required.
• Perform necessary tasks to ensure proper and timely month-end closing of accounts.
• Carry out additional tasks as assigned to support the finance and accounting functions.

• Minimum Diploma in Accounting or related.
• At least 3 years of experience in Accounting, preferably in F&B industry.
• Able to work independently and as a team.
• Possess basic Excel skills and communication skills.
• Opportunity to advance in other roles if shows positive attitude, relevant skills, and knowledge.
• Proficiency in both Mandarin and English would be beneficial, as the candidate will need to communicate and collaborate with Mandarin-speaking teammates across various departments.
• Singaporean and Permanent Resident ONLY