Sales & Customer Care Officer(Bilingual in Mandarin & English)

BUSY BEES LEARNING CENTRE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A local learning centre in Singapore is seeking a dedicated administrator to manage operations and customer interactions. Responsibilities include handling administrative tasks related to student enrolment and addressing customer feedback. The ideal candidate will be bilingual in English and Mandarin, possess a diploma or degree in IT or Design, and have proficiency in Microsoft Office Suite. Candidates should be prepared to work a 5-day week, including weekends in this role.

Qualifications

• 2 years of relevant work experience, preferably in the education industry.
• Able to handle administrative tasks efficiently.
• Work on a 5-day week including Saturdays and Sundays.

Responsibilities

• Handle general administrative and marketing related work.
• Attend to customer enquiries and feedback on courses.
• Manage student enrolment, transfer, withdrawal, and fees.

Skills

Bilingual in English and Mandarin

Proficient in Microsoft Office Suite

Good communication skills

Education

Diploma or University degree in IT / Design

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Access

Chinese word processing software

Job description

1. Handle office general administrative and marketing related work.
2. Attend to and follow-up with customers’ enquiries and feedback on our Centre’s courses and administrative matters.
3. Handle administration of student enrolment, transfer, withdrawal and collection of course fees.
4. Any other operational and administrative duties as delegated by the Centre’s Directors.
5. Diploma or University degree preferably in IT / Design.
6. Effectively bilingual in English and Mandarin to liaise with Mandarin speaking clients.
7. Proficient in Microsoft Word, Excel, PowerPoint & Access, and Chinese word processing software.
8. 2 years of relevant work experience, preferably in education industry.
9. 5-day week (must be able to work on Saturdays and Sundays).