Customer Service Assistant

L.A. MANAGEMENT & CONSULTANCY PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A consultancy agency in Singapore is looking for a dedicated professional to manage customer interactions and supervise service staff. The ideal candidate will assist in planning schedules, training staff, and ensuring customer satisfaction. You will be involved in monitoring improvement projects and preparing reports for management. Strong communication skills and a customer-focused mindset are essential for this role, along with the capability to handle complaints and lead the team towards achieving sales and operational targets.

Qualifications

• Experience in customer service and staff management.
• Strong communication and interpersonal skills.
• Ability to handle customer complaints effectively.

Responsibilities

• Assist in manpower planning for weekly duty roster.
• Plan training for new hires and existing staff.
• Monitor renovation projects for rooms.
• Prepare monthly updates report to Management.
• Resolve customer complaints.
• Promote services to customers.
• Respond to customer inquiries.
• Maintain records of customer interactions.
• Supervise service staff.
• Ensure customer satisfaction.
• Create welcome team to greet customers.
• Lead team to achieve KPIs.
• Monitor promotions and marketing campaigns.

Job description

Roles & Responsibilities

• Assist in manpower the planning for weekly duty roster
• Plan modular trainings for new hires and existing staff
• Monitor any renovation projects for rooms
• Assist Manager in preparing monthly updates report to the Management
• Overall in charge in handling resolving issues with customers complaints.
• Reach out to customers on service promotion.
• Responding to customer enquiriers.
• Keeping records interactions,transactions,comments and feedback from customers to improve services.
• Supervise and manage service staff in serving customers in a friendly and helpful manner.
• Ensure customer satisfaction and provide customer support.
• Create welcome team to great customers lead them to their seats.
• Lead and manage team in achieving KPIs on sales and operational targets
• Assist Manager in monitoring and ensuring smooth execution of promotions and marketing campaign through strong internal collaboration with Marketing department in order to drive sales revenue