Airfreight Customer Service Assistant Manager

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment firm in Singapore seeks a Supervisor for their Airfreight Import Customer Service team. This role involves leading and coaching the team, ensuring efficient management of import processes, and monitoring daily activities. Candidates should possess supervisory experience in airfreight operations and a strong understanding of customs requirements. Effective communication skills and the ability to motivate staff are crucial for success. Interested applicants can submit resumes to the specified email address.

Qualifications

• Supervisory experience in airfreight import customer service or operations.
• Strong understanding of airfreight import processes, documentation, and customs requirements.
• Good problem-solving and decision-making skills.

Responsibilities

• Assist in leading, coaching, and supporting the Airfreight Import Customer Service team.
• Monitor daily import activities including shipment documentation and customs compliance.
• Identify operational bottlenecks and assist in implementing improvements.

Skills

Supervisory experience in airfreight import customer service or operations

Strong understanding of airfreight import processes

Good problem-solving and decision-making skills

Effective communication and interpersonal skills

Ability to motivate staff

Hands-on experience using Cargowise system

Job description

Key Responsibilities:

• Team Supervision: Assist in leading, coaching, and supporting the Airfreight Import Customer Service team, ensuring staff manage end-to-end import processes efficiently.
• Operational Oversight: Monitor daily import activities, including shipment documentation, coordination with carriers, customs compliance, billing, and job closure. Ensure adherence to established processes and service standards.
• Process Support & Improvement: Identify operational bottlenecks, assist in implementing process improvements, and support initiatives to enhance workflow efficiency.
• Performance Monitoring: Track team performance against SLAs and KPIs, provide feedback, and escalate issues to the Manager as needed.
• Customer Service Support: Handle complex import-related customer inquiries and serve as a point of escalation for service issues when required.
• Cross-Functional Collaboration: Coordinate with Airfreight Operations, Customs, and other departments to ensure smooth execution of import shipments.
• Policy & Procedure Compliance: Support the development and implementation of import customer service policies and ensure staff compliance with internal procedures and regulatory requirements.

Required Skills & Competencies:

• Supervisory experience in airfreight import customer service or operations.
• Strong understanding of airfreight import processes, documentation, and customs requirements.
• Good problem-solving and decision-making skills, with the ability to support operational improvements.
• Effective communication and interpersonal skills to manage team and customer interactions.
• Ability to motivate staff and ensure consistent service quality.
• Previous hands-on experience using Cargowise system is preferred.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or submit your resume to [e-mail]

We regret only shortlisted candidates will be notified.

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