Customer Service Assistant

L.A. MANAGEMENT & CONSULTANCY PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading consultancy company in Singapore is looking for a dedicated individual to assist in managing customer service operations. Responsibilities include planning staff schedules, overseeing renovation projects, and ensuring customer satisfaction. The ideal candidate will demonstrate strong leadership abilities and communication skills, managing a team to achieve sales and operational KPIs. This role is vital in creating a welcoming environment for customers and enhancing service quality.

Qualifications

• Experience in customer service and handling complaints.
• Ability to supervise and manage a team effectively.
• Strong communication skills with the ability to promote services.

Responsibilities

• Assist in planning the weekly duty roster.
• Monitor renovation projects and customer satisfaction.
• Lead the team to achieve sales and operational targets.

Skills

Customer service

Team leadership

Conflict resolution

Communication

Job description

Roles & Responsibilities

• Assist in manpower the planning for weekly duty roster
• Plan modular trainings for new hires and existing staff
• Monitor any renovation projects for rooms
• Assist Manager in preparing monthly updates report to the Management
• Overall in charge in handling resolving issues with customers complaints.
• Reach out to customers on service promotion.
• Responding to customer enquiriers.
• Keeping records interactions,transactions,comments and feedback from customers to improve services.
• Supervise and manage service staff in serving customers in a friendly and helpful manner.
• Ensure customer satisfaction and provide customer support.
• Create welcome team to great customers lead them to their seats.
• Lead and manage team in achieving KPIs on sales and operational targets
• Assist Manager in monitoring and ensuring smooth execution of promotions and marketing campaign through strong internal collaboration with Marketing department in order to drive sales revenue