Customer Service Manager

CONA PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in sales support located in Singapore seeks an experienced professional to manage order processing and inventory planning. The successful candidate will work closely with the sales team to ensure customer satisfaction regarding stock arrival and availability. Key responsibilities include managing customer orders and providing exceptional service. The ideal applicant will have a relevant diploma and at least 3 years of relevant experience in a sales support role, with knowledge of shipping and freight being a plus.

Qualifications

• Minimum 3 years of experience in sales support functions.
• Knowledge of shipping and freight is an advantage.
• Ability to work in teams and independently with minimal supervision.

Responsibilities

• Process orders and manage inventory planning duties.
• Collaborate with sales team on stock arrival lead times.
• Handle sales inquiries on inventory availability and order status.

Skills

Sales support

Customer service

Inventory management

Education

Relevant Diploma in any discipline

Job description

Job Responsibilities

• Order processing including inventory order planning duties
• Work closely with sales team on fulfilling customer’s expectations on lead time for stock arrival
• Handle sales team enquiries such as inventory availability, order follow up and delivery coordination and quotations
• Manage customer’s orders with respect to customer requirements, backlog order status and planned supplier deliveries in order to maintain acceptable customer service levels
• Ensure proper record and documentation verifications and filing
• Review forwarders for efficiencies and cost effectiveness

Job Requirements

• Relevant Diploma in any discipline
• Min 3 years relevant working experience in sales support functions
• Sales support functions; knowledge of shipping and freight will be a plus advantage
• Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer concerns
• Able to work in teams as well as independently with minimum supervision
• Able to work on weekends, public holidays