Assistant Operations & Customer Service Manager

OLLO LIFESTYLE INTERNATIONAL PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading customer service company in Singapore is seeking an experienced professional to manage customer operations and services. The ideal candidate should have strong leadership capabilities and excellent customer-facing skills, with over 3 years of managerial experience. Responsibilities include overseeing operations, ensuring seamless coordination among teams, and maintaining high service quality. This role offers a dynamic work environment and opportunities for professional growth.

Qualifications

• At least 3 years of managerial or supervisory experience is required.
• Operational ability in a diverse environment is essential.
• Proactive attitude is necessary for this role.

Responsibilities

• Be the direct focal point and link with customers on all issues.
• Oversee the Operation and Customer Service function of the Company.
• Ensure smooth coordination between teams for timely delivery.

Skills

Strong leadership

Exceptional customer-facing skills

Verbal communication

Written communication

Education

Diploma or degree in any field

Job description

Responsibilities

• Be the direct focal point and direct link with customers on all customer issues (Be the Voice of Customer
• Provide strong leadership in customer related issues
• Oversee the Operation and Customer Service function of the Company
• Ensure smooth coordination between the Operation & Customer Service team for on time delivery
• Responsible for service and product quality assessment including attending to customer's feedback/ service complaints to determine any critical service failure point.
• Maintain a high degree of account management and control
• Maintain a highly collaborative, positive, & synergistic relationship with the customer and with internal teams to ensure quality, timely delivery, and support.
• Other responsibilities that may be delegated or stipulated by Management.

Requirements

• At least a diploma or degree in any field
• Operational ability in a diverse environment
• Exceptional customer-facing skills
• Readiness to demonstrate a proactive attitude.
• Excellent verbal and written communication skills.
• Working experience of more than 3 years with managerial or supervisory experience