CUSTOMER SERVICE MANAGER

Preligens; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

An international high-technology group is seeking a Customer Service Manager in Singapore. This role aims to enhance service excellence by developing customer relationships and ensuring high-quality support. Candidates should possess a Bachelor’s degree and at least 3 years of management experience, preferably in the aviation sector. The company fosters a collaborative work environment and values professional communication skills.

Qualifications

• 3+ years of customer/contract management experience or 5+ years of customer/contract management experience required.
• Knowledge of the aviation industry is preferred.

Responsibilities

• Develop relationships with customers and understand their requirements.
• Provide a point of contact for key accounts and escalate issues.
• Support operational changes and communicate impacts.
• Ensure high-standard service to customers.
• Manage contract performance data and material demands.

Skills

Flexible

Excellent communication

Professional

Ambitious / Driven

Conscientious

Effective teamwork

Interpersonal skills

Organizational skills

Time management skills

Problem-solving

Education

Bachelor’s degree

Job description

Customer Service Manager

Company: Safran | Location: Singapore, Singapore | Contract type: Permanent | Contract duration: Full-time | Required degree: Bachelor’s Degree | Required experience: More than 3 years

Overview

Job title: Customer Service Manager. Published date: 10.07.2025. This role provides effective support to the Company’s key accounts and strives to improve service excellence by proactively developing relationships and delivering a professional service.

Job Description

Summary/Objective: To provide effective support to the Company’s key accounts. Continuously strive to improve service excellence by pro-actively developing relationships and delivering a professional service.

Essential Functions/Responsibilities:

• Develop relationships, along with having a pro-active approach with customers and understanding their requirements.
• Provide a single point of contact for key accounts and escalate any issues as appropriate.
• Offer support for operational changes along with communicating the impact of change to management.
• Ensure that service to the customer is always of the highest standard and quality.
• Support all day-to-day material requests, from the point of Quote to Sale and remittance.
• Manage and report on all contract performance data.
• Contract material demands and action appropriate responses to maintain and improve contract performance including pre-emptive material sourcing and monitoring of stock with support from the relevant product and support teams.
• Review and monitor repair work sent to the customer.
• Oversee customer consignment contracts with support from relevant product manager.
• Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.

Job Requirements

Competencies:

• Flexible
• An excellent communicator
• Professional
• Ambitious / Driven
• Conscientious
• Works effectively as part of the Company team; communicates positively at all levels both internally and externally
• Excellent interpersonal, communication, organizational, and time management skills
• Professional and flexible approach
• Ability to effectively problem solve and use initiative

Required Education and Experience:

• Bachelor’s degree from an accredited university or college and at least 3 additional years of customer/contract management experience
• Or at least 5+ years of customer/contract management experience

Preferred Education and Experience:

• 3+ years’ customer support experience
• 3+ years’ experience in the aviation industry

Company Information

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine’s World’s best companies 2024 ranking.

Locate your future workplace

Seletar Aerospace Link, Seletar, Central 797565

Singapore