Customer Service Manager

NVISUALLY ACADEMY PTE. LTD.; Singapore; On-site; SGD 25,000 - 35,000; Full time

Job summary

A customer service-focused academy in Singapore is seeking a dedicated individual to maintain a professional and empathetic attitude while providing exceptional customer support. The ideal candidate will possess a Diploma or Bachelor’s Degree, proficient customer service skills, and preferably have 1-2 years of experience in the beauty industry. The role involves gathering customer information and ensuring smooth operations within the team.

Qualifications

• Professional looking and well-groomed to the standards set.
• 1-2 years of relevant customer service experience will be a plus.
• Prior experience in the beauty line preferred.

Responsibilities

• Maintain a professional, positive and empathetic attitude at all times.
• Provide excellent customer support to encourage repeat customers.
• Respond to customers’ demands and queries with excellence.
• Gather and retain customer information.
• Communicate with the team and management to ensure smooth operations.
• Provide feedback on the efficiency of operations and customer service.

Skills

Customer service

Communication skills

Calmness under pressure

Digital literacy

Education

Diploma or Bachelor’s Degree in relevant fields

Job description

Responsibilities

• To maintain a professional, positive and empathetic attitude at all times
• Provide professional and excellent customer support, encouraging customers to come back
• To satisfactorily respond to customers’ demands and queries with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

• Diploma or Bachelor’s Degree in relevant fields
• Professional looking and well-groomed to the standards set
• Proficient in customer service and communication skills
• Ability to stay calm in any given situation
• Possess digital literacy
• 1-2 years of relevant customer service experience will be a plus
• Prior experience in the beauty line preferred