Global Logistics Customer Service Manager - Lead & Grow

DIMERCO EXPRESS SINGAPORE PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global logistics leader in Singapore is seeking a Customer Service Manager to lead a dedicated team supporting Sales and Global MNC accounts. The ideal candidate will ensure compliance with service standards, coordinate closely with operations, and handle customer relationships to drive business growth. Candidates should have 3-5 years of experience in customer service, with at least 2 years in a managerial role. Join a dynamic environment that offers growth opportunities and professional development.

Benefits

Continuous learning opportunities

International travel opportunities

Professional training and skill development

Qualifications

• Minimum 3-5 years of customer service experience.
• At least 2 years in a supervisory or managerial role.
• Strong understanding of freight forwarding and shipping operations.

Responsibilities

• Lead and manage the Customer Service team.
• Ensure compliance with SOPs and service KPIs.
• Coordinate with import and export operations.

Skills

Customer service experience

Leadership skills

Analytical skills

Communication skills

Education

Diploma or Degree in Logistics, Supply Chain, Business, or related field

Job description

A global logistics leader in Singapore is seeking a Customer Service Manager to lead a dedicated team supporting Sales and Global MNC accounts. The ideal candidate will ensure compliance with service standards, coordinate closely with operations, and handle customer relationships to drive business growth. Candidates should have 3-5 years of experience in customer service, with at least 2 years in a managerial role. Join a dynamic environment that offers growth opportunities and professional development.