puestos de Customer Service Manager en United States

• Based in Singapore, the regional hub for Asia Pacific (AP) and top-ranked biopharmaceutical company on The Straits Times and Statista’s list of Best Employers in Singapore for two consecutive years (2020, 2021).
• Join the premier biopharmaceutical company that has been in Singapore for more than 25 years and in AP for over 60 years.

We are seeking a passionate and driven Account Manager – Oncology to join our team and play a pivotal role in advancing our Company's oncology portfolio. This role serves as a key liaison between oncology healthcare professionals and internal teams, driving sales growth through meaningful engagement with medical oncologists and the broader multidisciplinary care team (MDT).

You will be responsible for building strong clinical and business relationships, executing territory plans, and achieving sales and market share objectives—all while upholding our commitment to compliance, ethics, and patient-centricity.

Key Responsibilities

Customer Engagement

• Build and maintain long-term relationships with key oncology stakeholders.
• Understand customer motivations and tailor product education to their needs.
• Share product merits and provide clinical insights to support treatment decisions.
• Deliver value to customers and their patients through impactful engagements.

Stakeholder Management

• Map and engage key decision-makers and influencers within the healthcare ecosystem.
• Co-create solutions with stakeholders to improve patient outcomes.
• Share market insights with internal teams to shape customer-centric strategies.

Sales Execution

• Develop and execute territory business plans aligned with marketing strategies.
• Monitor account performance and ensure commercial goals are met or exceeded.
• Identify new business opportunities across oncology centers, hospitals, and clinics.
• Track competitor activities and provide feedback to inform strategy.

Market Intelligence

• Analyze market trends and competitor dynamics to inform territory planning.

Product & Disease Knowledge

• Continuously deepen expertise in oncology, precision medicine, genetics, and biomarkers.
• Stay current with NCCN guidelines and emerging research.

Compliance & Ethics

• Uphold Company’s values and ensure all activities are conducted ethically and compliantly.

What You Must Have

• Bachelor’s degree in Pharmacy, Biomedical Sciences, Life Sciences, or related field.
• 1–3 years of experience in a multinational healthcare environment; oncology experience is a plus.
• Strong stakeholder engagement and collaboration skills.
• Solid understanding of oncology treatment pathways and hospital systems in Singapore.
• Proven track record in sales and commercialization.
• Excellent communication skills and digital fluency.
• High learning agility, resourcefulness, and a customer-first mindset.
• Ability to thrive in a fast-paced, evolving oncology landscape.
• Open to hospital pharmacists interested in joining a pharmaceutical company.

At our Company, leadership is not defined by title—it’s a mindset and a shared responsibility. As an individual contributor in the field, you are a frontline ambassador of our purpose and values. Our Enterprise Leadership Skills (ELS) guide how we show up every day to deliver impact for patients, customers, and each other.

As a Product Specialist, you will be expected to:

• Shape the Future
  Stay curious and forward-thinking. Anticipate changes in the oncology landscape, bring fresh ideas to customer engagement, and adapt quickly to evolving treatment pathways and market dynamics.
• Unlock Potential
  Build trust with healthcare professionals and internal teams. Collaborate across functions, share insights, and contribute to a culture of learning and growth—for yourself and those around you.
• Deliver Impact
  Own your territory with accountability. Drive results through thoughtful planning, ethical execution, and a relentless focus on customer and patient needs.

These leadership behaviors are embedded in how we work, grow, and succeed together. They are key to your development and to our mission of saving and improving lives.

Join Us
If you’re passionate about making a difference in oncology and thrive in a dynamic, cross-functional environment, we invite you to apply and be part of our mission to improve patient lives.