Customer Service Manager jobs in United States
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EASTERN HARVEST FOODS (SINGAPORE) PTE. LTD.
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Globevisa Consultant Pte Ltd
Customer Success Manager
Job summary
A leading engineering firm in Singapore is looking for a Customer Success Manager to ensure the successful delivery of Maintenance Systems. This role involves collaborating with internal teams and external partners, managing project documentation, and training high-performing teams. Candidates should have experience in IT infrastructure assessment and Cyber Security, along with strong team management skills. The firm offers a dynamic working environment with ample growth opportunities.
Qualifications
- Strong experiences in major IT infrastructure vulnerability assessment.
- At least 2 years of experience in team management.
- Minimum 3 years of experience in Cyber Security.
Responsibilities
- Participate in project meetings and propose improvements.
- Supervise ongoing projects and coordinate teams.
- Evaluate and resolve technical issues with engineers.
- Manage project-related documentation and ensure compliance.
- Engage key stakeholders in decision-making processes.
Skills
Education
We are seeking a Customer Success Managerwho plays a pivotal role in ensuring the successful delivery and ongoing support of Maintenance Systems and projects. This role involves close collaboration with internal teams, service partners, contractors, and government agencies to ensure customer satisfaction, system reliability, and operational excellence.
- Participate in project and Maintenance Systems meetings, proposing improvements where necessary.
- Supervise ongoing projects and Maintenance Systems, coordinating team members to maintain workflow and timelines.
- Evaluate potential technical issues and collaborate with engineers to develop effective solutions.
- Manage project-related documentation, ensuring all materials (e.g., system extensions, tech-refresh, obsolescence replacements) are current and properly stored.
- Liaise with backend support groups to ensure Maintenance Systems’ fulfilment and compliance.
- Coordinate with external service partners and contractors to facilitate project and maintenance execution.
- Effectively engage key stakeholders in decision-making and execution processes.
- Strong negotiation skills with both internal and external stakeholders.
- Generate and analyse monthly reports, presenting insights and updates to end customers.
- Oversee system transitions from project delivery to maintenance phase, ensuring smooth handovers and operational readiness.
- Familiarity with Service Operation metrics and system availability requirements.
- Manage project budgets, including planning, designing, and defining scope and deliverables.
- Uphold quality assurance standards and ensure best-in-class deliverables.
- Proactively monitor project progress and apply corrective actions to resolve issues.
- Build and maintain high-performing teams aligned with service management goals.
- Strong experiences in major IT infrastructure vulnerabilityassessment, system updates, upgrades, OS hardening and migrations.
- Certification in ITIL is preferred
- At least 2 years of experience in team management
- Have at least 3 years of experience in Cyber Security
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.