Customer Service jobs in United Kingdom

Job Description:

Provide ad-hoc IT maintenance support/Helpdesk, troubleshooting, monitoring, and resolving desktop PC and printer issues on customer site. Respond to tickets under SLA guidelines. Be the first point of contact for customer calls on IT-related problems. Involve in deployment of new hardware and/or software for multiple users and locations. Perform installation and troubleshooting of IT hardware & software in a large and fast-paced user environment. Standby Duties may be required. Open to working in customer premises. Ad-hoc duties that the reporting manager may assign.

Responsibilities:

• Required skill(s): Microsoft O/S (XP, Vista, Win7, 2000, 2003, 2008), Desktop/Workstation, Server support in end user environment.

• Understanding of Cisco Meraki.

• Possess good interpersonal, analytical, and problem-solving skills.

• Must be highly customer-focused and diligent towards customer-related service issues.

• Must be Self-motivated and committed.

• Able to work in a team, is meticulous, and have experience interacting with customers and vendors.

Position Requirements:

• Minimum of 3 years’ experience in an IT support role.

• Experience working with a ticketing system.

• May troubleshoot unfamiliar products through vendor or online documentation.

• Proactive, independent, accurate, and have good problem resolution skills.

• Superior analytical and problem-solving abilities with keen attention to detail.

• Good verbal and written communication skills in English and Mandarin.

• Network experience is preferred.

• Immediate Available