OmniChannel Sustainability Sales Executive

THE LAPTOP SPECIALIST PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A sustainability technology company in Singapore is looking for an OmniChannel Sustainability Sales Executive. The ideal candidate will manage sales, drive sustainability initiatives, and engage customers across retail and digital platforms. Responsibilities include educating customers on eco-friendly practices, handling buyback transactions, and using digital tools to optimize operations. Candidates must possess retail sales experience and strong communication skills in English and Chinese. A supportive work environment and competitive allowance await.

Benefits

Health and dental benefits

Opportunities for professional growth

Collaborative work environment

Flexible work arrangements

Qualifications

• Experience in retail sales, e-commerce, or customer service, ideally within consumer electronics.
• Strong understanding of circular economy initiatives.
• Ability to engage customers through digital platforms.

Responsibilities

• Advocate for sustainability by educating customers on eco-friendly practices.
• Manage sales and buyback transactions across retail and digital platforms.
• Utilize digital tools to enhance CRM and operational efficiency.

Skills

Retail sales experience

Customer service skills

Communication in English and Chinese

Understanding of buyback programs

Digital tools proficiency

Education

Diploma or Degree in Business, Sales, Retail Management

Tools

Excel

Google Sheets

Job description

Who We Are

myhalo is a zero e-waste sustainability tech platform for users to upcycle, rescue and adopt digital devices. We want to reduce e-waste through education and collaboration with government, education institutions, information & communication technology industry, tech community, partners, retailers and enterprises. Our mission is to build a community that embraces a zero e-waste lifestyle.

myhalo.com.sg

What We Offer

At myhalo, you’ll be given the chance to start your career in the purposeful Sustainability and e-Waste space. As local pioneers of ICT e-waste reduction in Singapore, joining us gives you the opportunity to:

• Work with a team that is passionate about the environment
• Spread awareness on the harms of e-waste
• Help cultivate a like-minded community that embraces a zero e-waste lifestyle

Competitive Allowance & Welfare

• Health and dental benefits
• Opportunities for professional growth and development
• Collaborative and inclusive work environment
• Flexible work arrangements

Roles & Responsibilities

Join the PC Dreams Group as an OmniChannel Sustainability Sales Executive and play a crucial role in driving our mission forward. As a key member of our team, you'll oversee all aspects within a specific category.

We seek a passionate individual with a good understanding of Information and Communications Technology (ICT) devices. You will be responsible for managing the sales and acquisition of devices, ensuring seamless operations and exceptional customer experiences.

Key Responsibilities

1. Sustainability Advocacy and Brand Engagement

• Educate customers on sustainability-driven purchases, trade-ins, and buyback programs, promoting awareness of zero e-waste initiatives.
• Collaborate with the backend team to enhance buyback workflow and maintain competitive pricing strategies.
• Serve as the primary point of contact across retail and digital channels, delivering seamless customer experiences.
• Deliver exceptional service and maintain a presentable, well-organized shop to support brand management and ensure a high level of customer satisfaction.

2. Sales, Services & Product Advisory

• Guide customers in selecting pre-owned and refurbished electronic devices, ensuring informed and sustainable purchasing decisions.
• Handle inquiries on device upcycling, repair, and trade-in valuations across both physical stores and digital platforms.
• Manage buyback transactions, assisting customers in valuing and trading their used devices while ensuring alignment with pricing models.
• Manage receipt and documentation of incoming devices for trade-in, repair, care and warranty services.
• Maintain deep product knowledge and ensure operational compliance with ISO 9001 (Quality Management Systems) and ISO 27001 (Information Security Management Systems).

3. Digital & Social Media Sales Operations

• Utilize omnichannel strategies to engage customers via social media, messaging tools, e-commerce platforms, and marketplace listings.
• Facilitate buyback program promotions through digital campaigns and online engagement tools, ensuring visibility and accessibility.
• Oversee digital order fulfillment, coordinate logistics, and ensure smooth transactions across all retail channels.
• Track retail trends and buyback success metrics using data analytics to refine digital sales approaches and optimize product offerings.
• Leverage digital tools, including Excel, Google Sheets, messaging platforms, and CRM systems, to enhance operational efficiency and reporting.

Qualifications & Experience

• Diploma or Degree in Business, Sales, Retail Management, or a related field.
• Experience in retail sales, e-commerce, or customer service, ideally within the consumer electronics sector.
• Strong understanding of buyback programs and their role in driving circular economy initiatives.
• Knowledge of omnichannel retail operations, including digital commerce and social media engagement.
• Ability to communicate with customers in English and Chinese is required due to customer demographic needs.
• Ability to ensure compliance with ISO 9001 & ISO 27001, maintaining quality standards and data security integrity.
• Understanding of local consumer behavior and purchasing trends.
• Proficiency in digital tools, such as Excel, Google Sheets, and messaging platforms, for sales operations.
• Passion for sustainability and commitment to promoting eco-friendly business practices.
• Excellent communication and interpersonal skills to engage customers and partners effectively.
• Ability to adapt to a fast-paced retail environment while delivering exceptional service.

Work Details

• Location: 200 Victoria Street, Bugis Junction, Singapore 188021
• Work Week: 6 days / week
• Work Hours: 11:00 AM – 8:00 PM

Salary

• Monthly: $1800 - $3000
• KPIs & OKRs driven commissions and incentives