Customer Relationship Officer ( 5 Days | Central | Work-life Balance)

DNA BRANDS CO PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An international beauty service company in Singapore seeks a customer service representative to deliver personalized service and manage client interactions. The ideal candidate must be a Singaporean, have at least 2 years of experience in customer service, and be able to converse in Mandarin. Responsibilities include handling customer inquiries, managing schedules, and ensuring smooth operations. This position offers a supportive and close-knit team atmosphere with regular bonding activities.

Benefits

International Caucasian-owned company with a vibrant culture

Regular team bonding activities & company parties

Work hard, play hard environment

Generous product allowances & staff perks

Energetic, supportive, and close-knit team

Qualifications

• Minimum 2 years’ experience in customer service or relations, ideally in a beauty or service-focused industry.
• Organized, friendly, and proactive in managing customer needs.

Responsibilities

• Deliver warm, personalized service to customers before, during, and after treatments.
• Manage customer schedules and coordinate with staff for seamless operations.
• Maintain accurate records of treatments, sales, and customer data.
• Oversee shop facilities, inventory, and cashier duties.
• Ensure staff follow company SOPs and support onboarding of new team members.
• Handle customer inquiries and provide expert guidance on treatments and packages.

Skills

Customer service

Mandarin communication

Team coordination

Proactive approach

Job description

Company Perks and Culture

• International Caucasian-owned company with a vibrant culture
• Regular team bonding activities & company parties
• Work hard, play hard environment
• Generous product allowances & staff perks
• Energetic, supportive, and close-knit team

5 Work Days; 10AM - 7PM

Convenient Locations (Walk Distance from MRT)

- Orchard, Serangoon, TPY, AMK, Clementi, The Centrepoint & Harbourfront

Duties

• Deliver warm, personalized service to customers before, during, and after treatments.
• Manage customer schedules and coordinate with staff for seamless operations.
• Maintain accurate records of treatments, sales, and customer data.
• Oversee shop facilities, inventory, and cashier duties.
• Ensure staff follow company SOPs and support onboarding of new team members.
• Handle customer inquiries and provide expert guidance on treatments and packages.

Requirements

• Only for Singaporeans.
• Able to converse in Mandarin to effectively communicate with Mandarin-speaking clients.
• Minimum 2 years’ experience in customer service or relations, ideally in a beauty or service-focused industry.
• Organized, friendly and proactive in managing customer needs.

Kindly send your resume to 9728 9671 !!!