Senior Manager, Strategic Yield Management (Value-Added Services Development)

OCEAN NETWORK EXPRESS PTE. LTD.; Singapore; On-site; SGD 120,000 - 150,000; Full time

Job summary

A leading logistics company in Singapore is seeking an experienced professional to lead the design and rollout of value-added services. The role involves managing the entire service lifecycle, coordinating with various stakeholders, and developing strategies for customer acquisition and revenue growth. Ideal candidates should have over 10 years of experience in container shipping or related fields, strong project management skills, and excellent communication abilities in English, with additional languages considered a plus.

Qualifications

• Over 10 years of relevant experience in container shipping or logistics operations.
• Strong track record in launching and scaling logistics or SaaS-enabled services.
• Excellent written and verbal communication skills in English.

Responsibilities

• Lead the design and rollout of value-added services in logistics.
• Manage end-to-end service lifecycle from discovery to market launch.
• Develop strategies for customer acquisition and revenue growth.

Skills

Product development

Project management

Stakeholder management

Customer journey design

Cross-cultural communication

Education

Degree in relevant discipline, preference for MBA

Job description

Roles and Responsibilities

• Lead the design and rollout of value added services (customs clearance, inland services, cargo insurance, extended liability programs, credit card payments, trade finance, etc.) across key countries
• Manage end-to-extend service lifecycle: discovery, partner selection, contract framework, system development, customer journey, and go-to-market launch
• Coordinate with regional HQs and local offices to ensure smooth execution and adoption
• Develop strategies for promotion, customer acquisition, and revenue growth of value-added services
• Monitor service usage, KPIs, and customer feedback to refine product offerings
• Identify new market opportunities in logistics value-added services and propose pilot cases
• Lead cross-functional alignment with BPIT, Legal, Finance, Insurance Partners, Operations, and regional offices
• Present progress updates and business cases to Execom and senior stakeholders
• Cover duties of team members as required
• Support Team Lead in strategic initiatives, including new project discovery, vendor negotiations, and inter-departmental coordination
• Handle ad hoc assignments to address urgent business requirements

Requirements

• Degree in relevant discipline with preference for MBA
• More 10 years of relevant experience in container shipping, logistics operations, and/or B2B SaaS-enabled logistics services
• Strong product development and project management expertise, with a track record of launching and scaling new logistics or SaaS-enabled services
• Foundational knowledge of shipping: particularly Liner and Semi-Liner operations—and adjacent areas of the supply chain, including vessel operations, product design, trade/route management, documentation, and commercial/customer service processes
• Proven ability to bridge IT development and business functions, including drafting customer journeys, UI/UX flow concepts, and requirements for eCommerce implementation
• Hands‑on experience in drafting Terms & Conditions from scratch, consolidating stakeholder inputs, and formulating negotiation strategies in close collaboration with Legal teams
• Skilled in preparing business plans and translating initiatives into financial models, including P&L impact, balance sheet, and cash flow analysis
• Ability to convert specific operational and customer requirements in shipping and logistics into viable digital products and commercial services
• Proven leadership skills with experience managing or mentoring staff
• Excellent written and verbal communication skills in English; additional languages a plus
• Strong stakeholder management skills and ability to work in a cross-cultural, global environment