Client management executive (5.5 days)

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A recruitment agency in Singapore is seeking a customer service representative to manage client communications, resolve inquiries, and maintain delivery documentation. The ideal candidate will hold a Polytechnic Diploma or BA in Business Administration, possess strong customer service skills, and have experience in a similar environment. Proficiency in Microsoft applications is essential. This position emphasizes multitasking, prioritization, and fostering positive customer relationships.

Qualifications

• Must have a Polytechnic Diploma or BA degree, preferably in Business Administration or Accounting.
• Experience in a customer service environment is essential.
• Strong ability to multitask and manage time effectively.

Responsibilities

• Manage customer emails and calls to coordinate delivery orders.
• Exhibit strong listening skills and emotional intelligence towards clients.
• Respond promptly to customer inquiries and maintain accurate POD records.

Skills

Customer service skills

Phone handling skills

Multitasking

Emotional intelligence

Education

Polytechnic Diploma/BA degree

Tools

Microsoft Excel

Microsoft Word

Job description

Responsibilities

• Manage customer emails and calls to coordinate and arrange delivery orders efficiently.
• Exhibit strong phone handling skills by actively listening and responding with emotional intelligence to clients' needs.
• Respond swiftly to customer inquiries, ensuring prompt resolution.
• Record customer inquiries, feedback, and complaints in the database after each interaction for verification and training purposes.
• Follow up promptly on customer interactions via email to ensure resolution and satisfaction, and to reinforce long-term relationships.
• Maintain accurate Proof of Delivery (POD) records and ensure proper filing of all related documents.
• Foster a positive, empathetic, and professional attitude towards customers at all times.
• Collaborate and communicate effectively with internal departments to ensure seamless service.
• Analyze and report on customer interaction trends, providing insights to improve processes, service delivery, and customer experience.
• Mentor and support junior team members, providing feedback and guidance to uplift team performance and consistency.

Qualifications

• Polytechnic Diploma/BA degree. Preferably in Business Administration, Accounting, or equivalent.
• Good knowledge of Microsoft applications (Excel, Word, etc).
• Experience working in a customer service focused environment.
• Ability to multitask, prioritize, and manage time effectively.

How to Apply

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Ang Ren Jing (Dino)

EA Personnel Reg No: R25146829