Customer Care Manager jobs in United States

Site Name: Singapore - Tuas

Posted Date: Oct 22 2025

We manufacture and supply reliable, high-quality medicines and vaccines to meet patient needs and drive our performance. Our network of 37 manufacturing sites delivered 1.7 billion packs of medicines and 409 million vaccine doses in 2024, ensuring a positive impact on the health of millions of people. Technology is transforming how we produce medicines and vaccines, enabling us to increase speed, quality, and scale.

We need the best minds to help us make more complex products, harnessing smart manufacturing technologies including robotics, digital solutions, and AI to deliver for patients.

As the Hepatitis B Vaccine (HBV) project Asset Care Lead, you will lead a team of engineers and technicians, driving maintenance excellence and continuous improvement initiatives to support the delivery of high‑quality products at our Singapore site. This role offers the opportunity to make a meaningful impact by optimizing asset performance, fostering collaboration, and contributing to our mission of getting ahead of disease together.

• Develop and implement maintenance strategies to ensure equipment reliability and minimize unplanned downtime.
• Lead investigations into equipment failures, identify root causes, and implement corrective actions to prevent recurrence.
• Manage asset criticality ranking and deploy associated actions, such as functional analysis and component FMEA.
• Oversee the execution of equipment qualification activities, including IQ, OQ, and PQ, to ensure compliance with regulatory standards.
• Define and manage maintenance contracts with OEMs and service providers, ensuring alignment with business needs.
• Drive continuous improvement initiatives using data‑driven approaches to enhance equipment performance and reduce maintenance waste.

Basic Qualification

• Bachelor’s degree in Engineering (Mechanical, Electrical, or related field).
• At least 8 years of experience in equipment maintenance and reliability within the pharmaceutical or process manufacturing industry.
• Strong understanding of industrial standards, GMP, and EHS requirements.
• Proven experience in equipment validation and qualification processes.
• Ability to lead cross‑functional teams and manage external contractors effectively.
• Excellent problem‑solving skills and ability to use tools like RCA and FMEA.

Preferred Qualification

• Advanced degree in Engineering or related technical field.
• Experience in implementing predictive maintenance programs and risk‑based inspections.
• Knowledge of Lean Six Sigma principles and continuous improvement methodologies.
• Familiarity with digitalization and Industry 4.0 technologies.
• Strong interpersonal and communication skills, with the ability to influence and collaborate across teams.
• Passion for driving innovation and sustainability in engineering practices.

This role is based on‑site in Singapore.