Senior / Customer Care Consultants

MAIDCITY RESOURCES PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A licensed employment agency in Singapore is seeking Senior/Customer Care Consultants to manage customer relations and sales enquiries. Candidates should be motivated individuals with a passion for customer service and sales; a CEI certificate is preferred. The agency offers a good salary, commissions, and training for new entrants. Interested candidates should send their resumes to the provided email.

Benefits

Good salary (negotiable depending on experience)

Good commission

Conducive working environment

Training provided

Qualifications

• Possess Certificate in Employment Intermediaries or willing to get certified.
• Min 1 year of related working experience.
• Able to work independently.
• Direct experience in the industry is an advantage.

Responsibilities

• Attend to customers & sales enquiries.
• Deliver prompt and quality service to customers.
• Coordinate documentation for new migrant domestic workers.

Skills

Sales oriented

Good interpersonal skills

Problem-solving skills

IT & Social Media Savvy

Education

Certificate in Employment Intermediaries (CEI)

Job description

We are a licensed employment agency in Singapore and currently we have offices in Kovan, Clementi & Toa Payoh. We are expanding and also branching into the deployment of Nursing/Caregiver MDWs. We are looking for Senior/Customer Care Consultants to join us.

Job Description

• Attend to customers & sales enquiries
• Deliver prompt, efficient and quality service to customers
• Follow up with customers on their enquiries and feedback
• Interview and recommend suitable candidates to employers
• Work towards achieving the sales target
• Able to handle and provide solutions for issues between Caregiver and employer
• Co-ordinating the documentation, work permit, and arrival of new migrant domestic worker/caregiver/Nurse
• Other ad-hoc duties when required

Requirements

If you are a team player and a motivated individual who has a passion for sales, customer service and management, we want you to join us!

• Posses Certificate in Employment Intermediaries (CEI) or willing to get certified
• Min 1 year of related working experience
• Able to work independently
• Sales & Customer oriented
• IT & Social Media Savvy
• Good interpersonal & problem-solving skills
• Direct experience in our industry will be an added advantage
• Applicants with Nursing/caregiving backgrounds and experiences will be an added advantage for Caregiver placement positions
• Nurses planning for a career change are welcome

We offer

• Good salary (negotiable depending on experience)
• Good commission
• Conducive working environment
• Training will be provided for those who do not have any direct experience
• 5-Day Week

*** all applications will be kept confidential.

** those with more than 5 years of direct experience will be considered for the Senior Consultant positions.

Please send your detailed resume with a recent photo to [e-mail] or whatsapp [phone] for a short discussion.

We regret that only shortlisted applicants will be notified.