Workplace Experience Coordinator

CBRE; Singapore; On-site; SGD 40,000 - 50,000; Full time

Job summary

A global real estate services company seeks a Workplace Experience Coordinator in Singapore. In this role, you will deliver exceptional customer service, manage inquiries, and oversee office operations. Candidates must hold a diploma and have 3-4 years of experience. Proficiency in Microsoft Office products is critical. Join a dynamic team committed to excellence.

Qualifications

• 3-4 years of job-related experience required.
• Understanding of processes and procedures within job function is necessary.
• In-depth knowledge of Microsoft Office products is essential.

Responsibilities

• Serve as the first point of contact for facility visitors.
• Resolve inquiries or complaints in a professional manner.
• Oversee support for office supply management and meeting coordination.

Skills

Customer service

Organizational skills

Microsoft Office

Education

Minimum Diploma

Job description

Workplace Experience Coordinator

Job ID

227899

Posted

04-Jul-2025

Role type

Full-time

Areas of Interest

Customer Service, Facilities Management

Location(s)

Singapore - Singapore

About the Role:

As a CBRE Workplace Experience Coordinator, you will be responsible for delivering world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Escort visitors to the proper location.

• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.

• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.

• Approve janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed.

• Resolve inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.

• Oversee support for the team as directed including office supply management, meeting coordination, and equipment care.

• Review customized client materials to ensure they follow brand guidelines.

• Follow property-specific security and emergency procedures. Notify management to ensure the safety of all individuals in the building.

• Deliver new hire orientation, training, and coaching. Create presentations and speak to various-sized groups.

• Follow specific directions as given by the manager and work under minimal supervision.

• Gather and analyze data to identify and solve complex problems that arise with little or no precedent.

• Impact own team and other teams whose work activities are closely related.

• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

• Evaluate and communicate unusual and/or complex content in a concise and logical way.

What You’ll Need:

• Minimum Diploma in any field with 3-4 years of job-related experience.

• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.

• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

• Advanced organizational skills with an inquisitive mindset.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)