Venue Supervisor | Concept by Pyramids of Chi

The Lo & Behold Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A wellness concept in Singapore is seeking a Venue Supervisor to oversee daily operations and enhance guest experiences. The role involves welcoming guests, coordinating sessions, and ensuring adherence to brand standards. Ideal candidates have hospitality experience, strong customer service skills, and a passion for wellness. This position offers flexible hours and the opportunity to be part of an innovative concept from the ground up.

Qualifications

• Experience in hospitality, front-of-house, guest services, or wellbeing venues.
• Strong customer service skills with a warm, grounded presence.
• Basic confidence with booking or POS systems (training provided).

Responsibilities

• Support daily venue operations, ensuring sessions run on time.
• Act as a senior on-shift host, warmly welcoming guests.
• Coordinate with facilitators and front-of-house colleagues.

Skills

Experience in hospitality

Strong customer service skills

Excellent communication skills

Attention to detail

Ability to multitask

Interest in wellbeing

Job description

A new wellness concept by Pyramids of Chi will be launching in New Bahru, envisioned as a restorative space that brings together movement, mindfulness, and holistic wellbeing.

As part of the pre-opening team, they are looking for a Venue Supervisor, a hands-on, front-facing role focused on execution rather than management, acting as the key operational support to the Venue Manager during shifts.

The Venue Supervisor is responsible for supervising the guest journey in real time, coordinating between teams, facilitators, and guests, and ensuring the space operates calmly, professionally, and in alignment with the Future Resonance brand.

The role will be based within the Pyramids of Chi team and offers the opportunity to be part of an early-stage wellness concept from the ground up.

Key Responsibilities

Venue & Operations Management

• Support daily venue operations, ensuring sessions run on time and guests move smoothly through the space
• Oversee front-of-house flow during operating hours, including arrivals, check-ins, transitions, and departures
• Ensure all spaces are prepared and presented to brand standards before, during, and after sessions
• Monitor bookings and session schedules, flagging issues or capacity concerns to the Venue Manager
• Ensure booking, payment, and check-in processes are followed correctly on shift

Guest Experience & Hospitality

• Act as a senior on-shift host, warmly welcoming guests and setting the tone for the Future Resonance experience
• Deliver personalised, attentive service to all guests, including VIPs, group leaders, elderly guests, children, and guests with accessibility needs
• Clearly explain the guest journey, session process, and what to expect before and after experiences
• Promptly address guest questions, requests, or concerns, escalating to the Venue Manager when required
• Support complaint resolution with empathy, professionalism, and discretion

Group & Session Support

• Support group bookings, retreats, and private sessions while they are onsite
• Assist with space setup and reset for group experiences, including seating, comfort items, and flow
• Coordinate with facilitators, café, retail, and front-of-house colleagues to ensure group requirements are met
• Help guide group leaders and guests through the venue as needed

Communication & Coordination

• Act as a communication bridge between facilitators, front-of-house, café, and operations teams during shifts
• Monitor and respond to guest-facing communication channels when rostered on duty
• Relay guest feedback, operational issues, and improvement suggestions to the Venue Manager

Brand & Standards

• Uphold all Future Resonance SOPs, service standards, and brand tone
• Confidently communicate information about sessions, programs, retail, and events
• Ensure a calm, respectful, and inclusive atmosphere throughout the venue
• Represent Future Resonance values in all guest and team interactions

Skills & Experience

• Experience in hospitality, front-of-house, guest services, or wellbeing venues
• Strong customer service skills with a warm, grounded presence
• Excellent communication and interpersonal abilities
• High attention to detail and strong situational awareness
• Ability to multitask and remain calm during busy periods
• Basic confidence with booking or POS systems (training provided)
• Interest in wellbeing, mindfulness, or conscious experiences
• Comfortable working flexible hours including evenings and weekends