*Urgent* Service Engineer (Audio and Visual Sector) - East ($4500-$4800 + AWS ) #NJE

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in Singapore seeks a Technical Support Specialist to provide and maintain high quality technical support for equipment in Southeast Asia. The role involves training partners, resolving technical issues, and preparing documentation. Strong interpersonal skills and technical expertise are essential for success in this dynamic position.

Responsibilities

• Provide quality technical support to the Southeast Asia sales team.
• Resolve pre and post sales technical issues in a timely manner.
• Maintain high quality standards and performance of company products.
• Train partners and customer liaisons in product use.
• Prepare technical documentation and reports.
• Support regional exhibition activities and product demonstrations.
• Perform other duties assigned by the Technical Service Manager.

Job description

Responsibilities

• Provide quality technical support to the Southeast Asia sales team/Consultants, Partners and end-users, handling general to complex field engineering assignments with limited supervision throughout Southeast Asia.
• Resolve pre (if required) and post sales technical issues in a timely manner; implement interim solutions, if necessary, and elevate outstanding issues to Technical Service Manager for resolution.
• Maintain high quality standards and performance of company equipment/products in all venues. May assist with the installation, calibration, troubleshooting, commissioning and repair of equipment.
• Train partners and customer liaisons in the proper use of the company’s products, systems, tools and test equipment required for optimal performance.
• Prepare or assist in the preparation of technical documentation, reports and training material including completing Service Work Order documentation.
• Support regional exhibition activities and product demonstrations.
• Any other duties and responsibilities that may be assigned by the Technical Service Manager from time to time.

(CEI Registration No: R2096261)
Recruit Express Pte Ltd (EA Licence No: 99C4599)