Travel Sales & Customer Experience Specialist

EU HOLIDAYS PTE. LTD.; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A travel services company in Singapore is seeking a passionate Customer Service Officer to be the primary point of contact for clients. This role involves delivering exceptional customer service while promoting travel packages and upselling products. Responsibilities include handling inquiries, managing bookings, and building long-term customer relationships. Ideal candidates should have strong communication skills, a customer-focused mindset, and be proficient in Microsoft Office. Experience in the travel industry is advantageous.

Qualifications

• Minimum GCE ‘O’ Level / Diploma or equivalent qualification.
• Proven ability or interest in sales and achieving targets.
• 1–2 years of experience in the travel industry an advantage.

Responsibilities

• Respond promptly to customer inquiries via various channels.
• Monitor bookings for timely confirmations and ticket issuance.
• Liaise with providers for smooth service delivery.

Skills

Customer-focused

Strong communication skills

Sales mindset

Proficient in Microsoft Office

Education

GCE ‘O’ Level / Diploma or equivalent

Job description

A travel services company in Singapore is seeking a passionate Customer Service Officer to be the primary point of contact for clients. This role involves delivering exceptional customer service while promoting travel packages and upselling products. Responsibilities include handling inquiries, managing bookings, and building long-term customer relationships. Ideal candidates should have strong communication skills, a customer-focused mindset, and be proficient in Microsoft Office. Experience in the travel industry is advantageous.