Training Admin Executive

RE SOURCE PARTNERS PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A Singaporean multinational technology firm is seeking a Training Admin Executive to provide administrative support to Adult Educators and learners. The role involves managing service requests, verifying attendance and results, and addressing customer queries. Ideal candidates will have an ITE certificate and at least 2 years of relevant experience, strong communication and organizational skills, and proficiency in Microsoft Office. This position offers a 1-year contract based in the East Region.

Qualifications

• At least 2 years of experience in customer service and training/operations management.
• Ability to deal with customers effectively and professionally.
• Strong attention to details with good organizational skills.

Responsibilities

• Provide training administration support to Adult Educators and learners.
• Manage all service requests related to training and assessments.
• Check and verify learner attendance and module results.

Skills

Good communication skills

Customer service experience

Decision-making abilities

Attention to details

Organizational skills

Interpersonal skills

IT Savvy

Education

ITE certificate or higher

Tools

Microsoft Office

Job description

Our client is a Singaporean multinational technology and engineering group in the aerospace, smart city as well as defense and public security sector.

With their ever-growing expansion, they are looking to hire Training Admin Executive to join them.

Would this be the next career for you?

Responsibilities

• To provide Training administration support Adult Educators and learners
• Managing of all service requests (Withdrawal, Rescheduling (Training/Assessment), Re-assessment and Deferment).
• Checking and verifying learner’s attendances, past module results and approving of current module results in training management’s system.
• Attending to all queries sent via Customer Service Relationship Management System (CRMS) within a day.
• Ensure that enrolment and attendance via TPG is captured promptly.
• Any other Ad-Hoc duties that are training administration related.

Qualifications

• ITE certificate holder or higher with at least 2 years of experience in customer service and training/operations management.
• Good communication skills, both written and spoken.
• Ability to deal with customers effectively, in a friendly and professional manner, and has good stress tolerance.
• Possess good decision-making and problem-solving abilities to respond to complaints and questions and to think quickly during customer interactions.
• Strong attention to details, with good organizational and multi-tasking ability, with the ability to write and communicate clearly.
• A team player with strong interpersonal skills and a service excellence mindset, committed to delivering high quality work.
• Adaptable, receptive to change and able to thrive in a fast-paced environment.
• IT Savvy and is proficient in using Microsoft Office

Additional Information

• East Region
• 1 year contract

Next Steps

Apply today or contact us to discuss this exciting opportunity.
Do note that we will only be in touch if your application is shortlisted.

Re Source Partners Pte Ltd | 202021170E | 20C0279

Tan Kee May R23116520