Trainer

Abroad Work; Singapore; On-site; SGD 103,000 - 129,000; Full time

Job summary

A leading social media platform in Singapore is seeking an experienced SMB Training & Development Manager. This role involves designing training programs, managing a team, and ensuring high-quality customer support experiences for SMB advertisers. The ideal candidate has over 8 years of experience, including 4 in training and 3 in leadership, along with a strong background in adult learning theory.

Qualifications

• Minimum of 8 years of professional experience, including 4 years in training.
• 3 years of leadership experience required.
• Strong understanding of adult learning theory.

Responsibilities

• Lead the SMB Training team for APAC to design training programs.
• Conduct learning needs analysis to adapt training.
• Manage performance and professional development of training specialists.

Skills

Training and development

Project management

Interpersonal skills

Communication

Digital marketing knowledge

Education

Bachelor's degree in Human Resources or related field

Job description

Overview

SMB Training & Development Manager, APAC

About TikTok

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles New York London Paris Berlin Dubai Singapore Jakarta Seoul and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together we inspire creativity and bring joy – a mission we all believe in and aim towards achieving every day. To us every challenge is an opportunity to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok we create together and grow together. That’s how we drive impact – for ourselves, our company, and the communities we serve. Join us.

About the team

TikTok\'s SMB (Small and Medium Business) team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, and be discovered. From designing scaled sales and service delivery programs to ensuring our customers have best-in-class tools and products at their fingertips, our SMB team combines operational expertise with a customer-centric mindset to help businesses achieve their marketing goals on TikTok no matter how big or small.

We are looking for a passionate and experienced Training Manager to support the ongoing training and development of our in-house and outsourced teams in order to ensure a high-quality customer support experience for our SMB advertisers. This leader will own the identification of training and development needs and the subsequent creation and delivery of training solutions for both APAC and cross-regional based SMB employees. Our ideal candidate will have demonstrated operational success in developing and delivering training programs across multiple regions.

This role can be based in Singapore, Bangkok, or Jakarta.

Responsibilities

• Lead the SMB Training team for APAC to design and expand enablement programmes based on the needs assessment of sales teams including onboarding and continuous development
• Conduct regular learning needs analysis and align with Learning Experience Design SMB Sales Quality Vendor Marketing etc to adapt training programs to the needs of the business across product process sales and soft skills
• Own and deliver global training programs focused on core sales functions/areas with partners based in multiple regions
• Own the performance management, coaching, and professional development of a team of training specialists
• Define processes to ensure training evaluations are conducted and actions are made to ensure all training provided is impactful and aligned with business objectives
• Manage the operational responsibilities of a training team including communication to the org, training calendars, trainer capacity, etc.
• Stay connected on current learning/teaching trends and adopt innovative approaches to drive impactful engaging learning for our learners

Education and Experience

• Bachelor\'s degree or professional qualification in Human Resources, Training and Development or a related field required.
• Minimum of 8 years of professional experience with at least 4 years specifically in training.
• 3 years of leadership experience.

Passion and Motivation

• Demonstrated passion for training and development.
• Highly self-motivated and customer-centric mindset.

Project Management

• Proven experience in project management, particularly in working across multiple territories in EMEA/Global to drive enablement.
• Ability to thrive in a fast-paced dynamic environment and effectively navigate ambiguity and change.
• Resourcefulness in achieving success despite challenging circumstances.

Adult Learning Theory and Training Design

• Strong understanding of adult learning theory.
• Experience in designing and implementing effective training and development programs by incorporating various learning approaches such as ADDIE, VARK, Kirkpatrick\'s model of evaluation, etc.

Performance Measurement

• Ability to link training initiatives to performance and quality outcomes using measurable outputs.
• Skill in evaluating the effectiveness of training programs and making data-driven improvements.

Time Management and Prioritization

• Demonstrated ability to multitask, prioritize tasks, and consistently meet timelines for regional and global training deliverables.

Interpersonal and Communication Skills

• Strong interpersonal and presentation skills with the ability to communicate effectively with diverse stakeholders.
• Experience working within a multicultural, multinational organization to drive training deliverables.

Bonus Attributes

• Digital Marketing/Advertising Knowledge: Experience and strong knowledge of the digital marketing/advertising landscape, including current trends and best practices.
• Collaboration with SMB Vendors: Experience working with SMB vendors across sales programs, tooling, etc., to drive alignment and improve performance.
• Travel Flexibility: Willingness and ability to travel to other regional sites as required.

Commitment to Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok our mission is to inspire creativity and bring joy. To achieve that goal we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.