Traffic controller

HENG LIM TRANSPORT PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A transportation company in Singapore is seeking transport operations staff to plan and coordinate customer transport requirements. The role includes answering customer inquiries, ensuring regulatory compliance, liaising with stakeholders, and managing vehicle records. Candidates should be able to converse in English and Chinese, be organized, and proficient in Microsoft Office. This position requires multitasking abilities and a good understanding of Singapore's roads.

Qualifications

• Able to converse in English and Chinese; Malay is a bonus.
• Organised and meticulous with a strong attention to detail.
• Ability to multi-task effectively.

Responsibilities

• Plan and coordinate transport requirements for customers.
• Answer phone calls from customers regarding transport needs.
• Ensure compliance with Singapore Transport Regulations.
• Liaise with stakeholders including customers and transport operators.
• Minimise disruption and resolve unscheduled delays.
• Manage vehicle insurance, road tax, and servicing dates.

Skills

Conversational English

Conversational Chinese

Organised and meticulous

Ability to multi-task

Proficient in Microsoft Excel

Proficient in Microsoft Word

Proficient in Microsoft Outlook

Understanding of roads in Singapore

Job description

The job duties of the transport operations staff entails planning, co-ordinating the transport requirements of our customers.

Common tasks carried out by the candidate will include:

1. Answering phone calls from customers for their transport requirements
2. Planning and co-ordainting driver movements
3. Ensuring that all operations are carried out in accordance to Singapore Transport Regulations
4. Liaising and negotiating with different stakeholders including customers, LTA and various transport operators
5. Minimising disruption and resolving any unscheduled delays, having to make decisions in difficult situations
6. Meeting customers to deal with complaints and areas of concern
7. Using IT systems: GPS, Order Management Systems to manage driver and order movements
8. Monitor vehicle insurance, road tax and servicing dates

Candidate will have to perform adminstative tasks onto of daily tasks.

1. Able to converse in English and Chinese as drivers are mainly from China. Ability to speak Malay will be a bonus to communicate with the malaysian mechanic
2. Organised and meticulous
3. Ability to multi task
4. Proficient in Microsoft Excel, Word and Outlook
5. Good understanding of the roads in Singapore