Trade Operations Executive

GOLDEN AGRI INTERNATIONAL PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading agri-business company in Singapore is seeking a Trade Operations Executive to deliver exceptional customer service and support the sales team with meticulous order management and logistics coordination. The role involves acting as the primary contact for customers, managing order entries, and ensuring timely deliveries while maintaining strong client relationships.

Qualifications

• Excellent customer service skills are essential.
• Strong attention to detail and organizational skills are required.

Responsibilities

• Act as the first point of contact for customers regarding claims.
• Liaise with customers and sales team for logistics support.
• Input and verify customer orders for processing.

Job description

JOB SUMMARY

As Trade Operations Executive, the key responsibilities are to provide good customer service and meticulous administrative support to the Sales Team.

MAIN DUTIES AND RESPONSIBILITIES

• Acting as customer's first point of contact in case of commercial, logistics and product claims.
• Actively liaise with customer and sales team to provide Logistics and Order support.
• Input, verify and confirm customer orders through Sales Order Creation.
• Work closely with Sales and Operations teams to ensure customer's deliveries are met.
• Collaborates with cross functional departments to achieve balanced supply and demand.
• Responsible for full spectrum of Order Management including order entry, follow up customer's payments & Letter of Credit, broker's commission and shipment arrangements.
• Aggressively & Pro-actively monitor open orders, identify potential issues and take necessary actions that ensure delivery performance and KPls.
• Maintain a good relationship with assigned customers. Grow existing customers by ensuring excellence in service and on-time responses.
• Maintain accurate data and up-to-date order status in system.
• Handle Customer's Complaint and follow up closely with QA for investigation result.
• Prepare & Submit L/C documents on time and monitor the transaction until payment receipt.