Tier 1 Service Desk Engineer - IT Support & Incidents

X-TRA Communication; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology service provider in Singapore seeks a Helpdesk Engineer to perform day-to-day IT infrastructure operations and provide customer support. Candidates should have a diploma in IT or Computer Science and at least 2 years of experience in ServiceDesk support. Responsibilities include troubleshooting technical issues and managing customer expectations. The role requires proficiency in English and shift work.

Qualifications

• Proven experience as a helpdesk engineer or in another customer support role.
• Able to work shift hours.
• At least 2 years’ experience in ServiceDesk support.

Responsibilities

• Perform day-to-day IT Infrastructure Operation tasks.
• Serve as the first point of contact for customers seeking technical assistance.
• Provide End User Technical Support via various means.
• Track and document issues and compile incident reports.

Skills

Helpdesk support experience

Ability to diagnose technical issues

Customer-oriented

Good understanding of IT infrastructure

Proficiency in English

Education

Diploma in IT or Computer Science

Job description

A technology service provider in Singapore seeks a Helpdesk Engineer to perform day-to-day IT infrastructure operations and provide customer support. Candidates should have a diploma in IT or Computer Science and at least 2 years of experience in ServiceDesk support. Responsibilities include troubleshooting technical issues and managing customer expectations. The role requires proficiency in English and shift work.