Test Qualified Manager (Licensed Moneylender)

STAFFLINK SERVICES PRIVATE LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A financial services provider in Singapore seeks a managerial professional to oversee branch operations and ensure compliance with regulations. The ideal candidate will have at least 3 years of managerial experience, a strong understanding of financial products, and a proven record of achieving sales targets. Responsibilities include driving performance, ensuring exceptional customer service, and representing the organization in the community. A Test Qualified Manager certificate is required.

Benefits

AWS (13th month)

14 days annual leave

Commission

Qualifications

• At least 3 years of managerial experience in financial services.
• Strong understanding of lending processes and financial products.
• Proven track record in achieving sales targets.

Responsibilities

• Oversee daily branch operations and compliance.
• Drive branch performance through effective target setting.
• Ensure exceptional customer service is consistently delivered.
• Identify and mitigate operational and compliance risks.
• Represent the organization within the local community.

Skills

Managerial experience

Sales target achievement

Customer service skills

Tele-calling capability

Education

Test Qualified Manager (TQM) certificate

Job description

Working Hours: 11am – 8pm
Benefits: AWS (13th month), 14 days annual leave & Commission

Operational & Regulatory Management

• Oversee daily branch operations, ensuring strict compliance with company policies and regulatory requirements.

• Manage lending processes, documentation accuracy, and regulatory submissions.

Sales & Performance Management

• Drive branch performance through effective target setting, resource optimization, and performance analysis.

• Ensure revenue and sales targets are consistently achieved.

Leadership & Team Development

• Lead, coach, and motivate branch staff to achieve high standards of performance and service.

• Build a positive and cohesive team environment.

Customer Service Excellence

• Ensure exceptional customer service is consistently delivered.

• Handle customer enquiries, concerns, and escalations professionally and promptly.

Risk & Financial Management

• Identify and mitigate operational, compliance, and credit risks.

• Oversee budgeting, forecasting, and financial reporting for the branch.

Community Engagement

• Represent the organization within the local community to build brand trust and engagement.

Job Requirements

• At least 3 years of managerial experience in financial services, sales, customer service, or tele-calling environments.

• Strong understanding of lending processes, financial products, and regulatory requirements.

• Proven track record in achieving sales targets and managing performance.

• Excellent tele-calling capability with strong customer handling skills.

• Must hold a valid Test Qualified Manager (TQM) certificate certified by the Ministry of Law (Singapore).

HOW TO APPLY:

Interested applicants, please click on “Apply Now” to submit your resume.

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Stafflink Services Pte Ltd