Tenant Experience & Service Specialist

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency in Singapore is looking for a dedicated customer service professional responsible for ensuring top service standards for tenants, customers, and visitors. The role includes handling inquiries, coordinating events, managing car park applications, and improving service quality. Candidates should possess strong communication skills and a passion for service. This position is pivotal in maintaining tenant satisfaction within the building.

Responsibilities

• Ensures highest standard of service delivery to tenants/customers/visitors.
• Handle first level enquiries through calls, email, or in-person.
• Understand tenants/customers needs and provide quick, accurate responses.
• Gather feedback and escalate issues to relevant parties.
• Ensure proper documentation and follow-up on all interactions.
• Assist with tenant events to ensure smooth operations.
• Manage car park applications and promote season parking.
• Coordinate tenant directory and digital displays.
• Maintain service level quality by adhering to standards.
• Attend to urgent cases referred by the Building Manager.

Job description

A recruitment agency in Singapore is looking for a dedicated customer service professional responsible for ensuring top service standards for tenants, customers, and visitors. The role includes handling inquiries, coordinating events, managing car park applications, and improving service quality. Candidates should possess strong communication skills and a passion for service. This position is pivotal in maintaining tenant satisfaction within the building.