Telecom Communications Specialist - Luxury Hospitality

FOUR SEASONS HOTEL SINGAPORE; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A luxury hotel in Singapore is seeking a Communications Agent to manage communication channels with professionalism and attention to detail. This role includes handling phone, chat, and email enquiries, while ensuring timely information delivery for guests. Ideal candidates will have one year of experience in a luxury brand, excellent communication skills, and a passion for hospitality. The position offers career growth opportunities and an inclusive work environment.

Benefits

Career growth opportunities

Best-in-industry training

Complimentary stays at Four Seasons properties

Paid holidays/vacation

Dental and medical/life insurance

Employee service awards/Birthday Gift

Complimentary meals in dedicated employee restaurant

Qualifications

• One year of relevant experience within a top luxury brand.
• Excellent interpersonal and communication skills.
• Good organisational skills, ability to prioritize workload and handle pressure.
• Passion and curiosity in the luxury market.

Responsibilities

• Handle all phone, chat, and email enquiries promptly.
• Deliver exceptional hospitality in every interaction.
• Manage guest concerns and feedback in accordance with hotel policies.
• Ensure communication systems are operated and maintained optimally.
• Monitor and respond to the hotel’s fire control panel.
• Arrange wake-up calls and deliver messages promptly.
• Support installation and basic troubleshooting of services in guest rooms.

Skills

Interpersonal skills

Communication skills

Organisational skills

Guest-centricity

Job description

A luxury hotel in Singapore is seeking a Communications Agent to manage communication channels with professionalism and attention to detail. This role includes handling phone, chat, and email enquiries, while ensuring timely information delivery for guests. Ideal candidates will have one year of experience in a luxury brand, excellent communication skills, and a passion for hospitality. The position offers career growth opportunities and an inclusive work environment.