Technician

LOCKER & LOCK PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading technology provider based in Singapore is looking for a technician experienced in installing and maintaining locker systems. The role involves hands-on installation, troubleshooting, and providing customer support for smart locker and vending systems. Candidates should have a NITEC in a relevant field and possess good communication and problem-solving skills. This position offers a competitive salary, training opportunities, and career advancement within a growth-oriented team environment.

Benefits

Competitive salary

Training on smart locker systems

Career advancement opportunities

Supportive team culture

Qualifications

• Basic knowledge of electrical wiring and low-voltage systems.
• Hands-on experience with hardware assembly or troubleshooting.
• Possess a valid Class 3 driving or Class 2 bike license (preferred).

Responsibilities

• Install and configure mechanical and digital locker systems.
• Conduct routine servicing and maintenance of equipment.
• Respond to customer support tickets and troubleshoot issues.

Skills

Electrical wiring knowledge

Mechanical repair

Problem-solving skills

Communication skills

Education

NITEC / Higher NITEC in Electrical Engineering or equivalent

Job description

Installation & Commissioning

• Install mechanical, digital, and smart locker systems, including wiring, sensors, locksets, CPUs, controlboards, routers, and power components.
• Install and configure vending machines (coil, belt, hook systems according to customer requirements.
• Perform onsite testing, commissioning, and calibration of deployed systems.
• Ensure proper alignment, stability, and safety during installation.

Preventive & Corrective Maintenance

• Conduct routine servicing of lockers and vending machines, including checking lock mechanisms, CPUs,sensors, boards, routers, and ventilation systems.
• Diagnose and repair electrical or mechanical faults in hardware components.
• Replace faulty spare parts, control modules, sensors, or cabling.
• Perform software resets, firmware upgrades, and basic system configuration.

Troubleshooting & Support

• Respond to customer support tickets and service calls within SLA timelines.
• Troubleshoot hardware and connectivity issues (4G routers, power supply, Bluetooth boards).
• Resolve vending machine issues such as jammed coils, jammed products, lift failures, and display errors.
• Work closely with the software team (RELACSYS) to diagnose integrated system issues.

Documentation & Reporting

• Maintain accurate service records, checklists, and job sheets.
• Submit reports on completed installations, repairs, and parts usage.
• Assist in maintaining inventory of spare parts and tools.

Customer Interaction

• Provide professional onsite communication with clients and building management.
• Offer basic training to customers on system usage, maintenance, and operational best practices.
• Uphold the company’s values of reliability, safety, and service excellence.

Requirements

Technical Skills

• Basic knowledge of electrical wiring, low-voltage systems, and mechanical repair.
• Hands-on experience with hardware assembly, troubleshooting, or similar technical roles.
• Advantageous: Knowledge in RS232, control boards, routers, and vending systems.

General Requirements

• Minimum NITEC / Higher NITEC in Electrical Engineering, Electronics, Mechatronics, or equivalent.
• Possess a valid Class 3 driving or Class 2 bike license (preferred).
• Ability to work independently and handle onsite challenges.
• Physically fit to handle tools, ladders, and occasional heavy components.
• Strong problem-solving skills and attention to detail.

Soft Skills

• Good communication skills with customers and internal teams.
• Responsible, punctual, and able to follow standard operating procedures.
• Positive working attitude and willingness to learn new systems.

What We Offer

• Competitive salary.
• Training on smart locker systems, vending systems, and RELACSYS software.
• Opportunities for career advancement into Senior Technician, Technical Lead, or Project Engineer roles.
• A supportive and growth-oriented team culture.
• Exposure to island-wide and regional deployments.
• Opportunities for overseas-work-assignments.