Technical Support Officer

WGT Events & HR Group; Singapore; On-site; SGD 36,000 - 50,000; Full time

Job summary

A leading solutions integrator based in Singapore is seeking a Technical Support Specialist to handle on-site installations and technical support. Candidates should have a diploma in Electrical/Electronic Engineering or IT, with a minimum of 2 years of experience. Strong customer service skills and good communication abilities are essential. This position offers commission and does not require overseas travel.

Benefits

Commission provided

No overseas traveling required

Qualifications

• Minimum 2 years of relevant experience.

Responsibilities

• Handling technical support cases on-site or through phone, Whatsapp and email.
• Responsible for carrying out on-site installation and commissioning.
• Escalation and liaising with Vendors on reported technical related cases.
• Conduct training or demonstrations to clients or users.
• Internal product repair and training.

Skills

Customer service orientation

Good presentation skills

Written communication skills

Education

Diploma in Electrical/Electronic Engineering or IT related

Job description

Overview

• One of the leading solutions integrator of AIDC within South East Asia
• Commission provided
• No overseas traveling required

Responsibilities

• Handling technical support cases on-site or through phone, Whatsapp and email
• Responsible for carrying out on-site installation and commissioning, troubleshooting, repair and maintenance
• Escalation and liaising with Vendors on reported technical related cases
• Conduct training or demonstrations to clients or users
• Internal product repair and training

Requirements

• Diploma in Electrical/Electronic Engineering or IT related
• Minimum 2 years of relevant experience
• Good presentation and written communication skills
• Customer service oriented, positive attitude

Please include the following information in your resume.

• Reason(s) for leaving
• Notice Period / Availability to commence work

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We regret only short-listed candidates will be notified.