Technical Support Engineering Sr. Tech Specialist

Ribbon Communications; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading technology company in Singapore is seeking a skilled professional to deliver technical support in developing and implementing customer applications and products. You will conduct on-site enhancements and maintenance, implement product configurations, and resolve technical issues while fostering strong customer relationships.

Qualifications

• Expertise in technical or business skills.
• Ability to cultivate and maintain strong customer relationships.

Responsibilities

• Provide on-site enhancements, maintenance, and support for both new and existing systems.
• Implement new product configurations and software upgrades.
• Install network devices, hardware components, or peripherals.
• Diagnose, troubleshoot, and repair technical problems.

Skills

Technical support

Customer-centric focus

Job description

Overview

You will be responsible for providing technical support in the development and implementation of customer applications and company products. Your role will involve conducting on-site enhancements, maintenance, and support for both new and existing systems. Additionally, you will be tasked with implementing new product configurations, software upgrades, installing network devices, and hardware components or peripherals. It will be your responsibility to diagnose, troubleshoot, and repair technical problems, while also being knowledgeable about company and third-party vendor products used in customer applications and systems.

Responsibilities

• Provide on-site enhancements, maintenance, and support for both new and existing systems.
• Implement new product configurations and software upgrades.
• Install network devices, hardware components, or peripherals.
• Diagnose, troubleshoot, and repair technical problems.
• Maintain knowledge of company and third-party vendor products used in customer applications and systems.
• Champion significant projects, programs, and business initiatives.
• Provide leadership within the work group and help determine work priorities with some general direction from managers.

Qualifications

• Expertise in technical or business skills.
• Customer-centric focus with the ability to cultivate and maintain strong customer relationships and deliver exceptional service and support.