Technical Support

ACTIVA MEDIA PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A technology services company in Singapore is seeking an IT Support Specialist to provide front line support via phone and email. The ideal candidate will possess customer service skills, relevant IT experience, and a diploma in Computer Science or Information Technology. Responsibilities include troubleshooting technical issues, managing customer inquiries, and liaising with vendors on hosting matters. This role demands excellent multitasking and analytical skills in a fast-paced environment.

Qualifications

• Relevant experience in supporting IT-related duties.
• Ability to work in a fast-paced environment.
• Experience documenting procedures.

Responsibilities

• Provide front line support via telephone and emails.
• Manage customer requests and enquiries efficiently.
• Liaise with vendors on hosting matters.
• Perform administrative duties.
• Maintain internal network infrastructure and troubleshoot issues.

Skills

Team collaboration

Customer service skills

Basic troubleshooting

Multitasking

Analytical skills

Education

NITEC or Diploma in Computer Science, Information Technology or equivalent

Tools

FTP

DNS

cPanel

Linux

Windows

Microsoft Office

Git

AWS

Google Cloud

Job description

Job Responsibilities:

• Front line support via telephone and emails
• Ensure all issues are attended to efficiently
• Manage customers requests and enquiries in a professional and timely manner
• Liaise with vendor on all hosting matters
• Basic troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services.
• Performs miscellaneous job-related duties as assigned.
• Purchase/Renew of domains
• Able to perform administrative duties
• Installation and maintenance of both computer hardware and software applications
• Maintenance of internal network infrastructure (Site Office) and troubleshooting including WAN, LAN and WIFI issues
• Maintaining our servers

Required Skills

What you will do in this role:

• Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues.
• Relevant experience in supporting IT related duties
• Outstanding customer service skills and a dedication to the customer service experience.
• Knowledge of FTP, DNS and cPanel preferred.
• Knowledge of Linux, Window, Microsoft Office, Git, AWS, Google Cloud
• Ability to multitask and meet specific goals set by supervisors and management.
• Experience with documenting procedures.
• Ability to troubleshoot basic web hosting and technical procedures as needed.
• Proven analytical and problem solving skills.
• NITEC/ Diploma in Computer Science, Information Technology or equivalent