Technical Services/Support Consultant

I-SPRINT INNOVATIONS PTE LTD; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A technology solutions provider in Singapore seeks a dedicated professional to provide software application development support, project implementation, and exceptional client consultation. The ideal candidate will hold a Bachelor’s degree, possess 1-2 years of experience, and have proficiency in technologies such as Java and SQL. Strong communication and troubleshooting skills are essential, along with the ability to work effectively in a dynamic environment.

Qualifications

• 1-2 years of working experience with good hands-on experience in software application development.
• Experience with RESTful APIs/Web Services and JSON data format.
• Good analytical and troubleshooting skills.

Responsibilities

• Provide professional consultation to customers and channel partners.
• Undertake project implementation and post implementation support.
• Deliver exceptional client experience and resolve issues.

Skills

Software application development

Troubleshooting

Client management

Communication skills

Education

Bachelor’s Degree in Computer Science, Software Engineering or IT related discipline

Tools

Java

SQL

Unix

Windows

Oracle

Microsoft SQL Server

Job description

Job Responsibilities:

You will need to be hands-on and engage with the following activities:

• Provide professional and sound consultation and coaching to customers and/or channel partners pertaining to product features and solutions.
• Undertake all aspects of project implementation, customization development to meet the client requirements, and post implementation support of our product solutions.
• Deliver an exceptional client experience addressing issues; answering incoming inquiries, effectively applying problem solving techniques, and following issues through to their successful resolution ensuring high-quality 1st-level or 2nd-level client support which could be on around-the-clock or ad-hoc basis.
• Communicate and collaborate across teams and departments such as Pre-Sales, Product Engineering, and Quality Assurance.

Job Requirements:

• Candidate must possess at least a Bachelor’s Degree in Computer Science, Software Engineering or IT related discipline.
• 1-2 years of working experience with good hands-on experience in software application development, implementation and support
• Experience with at least one of the followings would be preferable:

-Java, HTML, JavaScript, SQL languages

-RESTful APIs/Web Services and JSON data format

-Unix and Windows operating systems

-Apache Http Server, or its variants

-Tomcat, JBoss Web Server, JBoss EAP, Oracle WebLogic, or IBM WebSphere web container

-Oracle, Microsoft SQL Server, MySQL, Derby database software

-Active Directory or other directory services

-Application Security

- Customer Identity and Access Management (IAM)

• Experience with at least one of the followings would be advantageous:

- .NET/C#, HTML5, AngularJS, ReactJS, React-Native, Flutter, Cordova or other Web/Mobile programming languages

- Understanding in Microservice architecture, API gateway, cloud computing architecture (e.g. Azure, AWS, OpenShift), Agile software development

- IT certifications in IT security, project management, Agile software development

• Good client management, organizational, verbal and written communication, and interpersonal skills
• Good analytical and troubleshooting skills is desirable
• Resourceful and able to take initiative in a dynamic environment
• Overseas exposure for project assignment is a plus