Technical Account Manager

Adobe; Singapore; On-site; SGD 75,000 - 95,000; Full time

Job summary

A leading technology company in Singapore is seeking a technical professional to support customer experience implementations. You will cultivate strong relationships with top-tier clients, addressing their operational challenges and enhancing product performance. The ideal candidate has over 5 years in enterprise software support, exceptional communication skills, and a solid technical background. Familiarity with Adobe solutions and programming languages is preferred. This role offers opportunities for personal and professional growth.

Qualifications

• Minimum of 5 years of experience in enterprise-level software support.
• Strong technical background with hands-on expertise.
• Competency in analytical problem solving and cross-functional collaboration.
• Very strong written and verbal communication skills in English.

Responsibilities

• Build and maintain strong relationships with customers.
• Serve as the central contact for multiple customers.
• Drive discussions regarding tasks and prioritization.
• Field technical inquiries and handle customer issues.
• Lead regular customer check-ins and quarterly reviews.

Skills

Technical problem solving

Building relationships

Analytical problem solving

Project management

Communication in English

Tools

Java

JavaScript

REST

XML

Database

Job description

About Adobe

Changing the world through digital experiences is what Adobe is all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps and transform how companies interact with customers across every screen.

The Opportunity

Adobe Experience Cloud provides the most comprehensive set of applications, capabilities, and services specifically designed to address today’s need for personalized customer experiences at scale. We need a high‑powered technical professional to help our largest customers navigate the operational challenges of delivering real‑time customer experiences at scale. You will work one‑on‑one with our top‑tier customers supporting the implementation, technical health, performance optimization, and business relationships with Adobe. Working in close collaboration with our Customer Success Manager, this team will ensure strategic value realization from their partnership with Adobe.

What You’ll Do

• Build, develop, and maintain strong one‑on‑one relationships with customers.
• Serve as a central point of contact and technical go‑to person for multiple customers, establishing a deep business and operational understanding of their environment.
• Engage with directors and executives to translate business needs into technical and operational plans.
• Drive discussions with multiple personas—from developers and analysts to management and senior leadership—regarding tasks, projects, cases, and prioritization.
• Coordinate and drive efforts to optimise product performance and adoption. Lead and guide customers through sophisticated environment changes and upgrades.
• Field technical inquiries, handle customer issues, and influence partners to improve customer health. Supervise the management of technical critical issues and escalations.
• Share proactive notifications and recommendations of upcoming releases and possible impact. Deliver proactive status updates, deliverables, and best practices.
• Lead regular customer check‑ins and participate in quarterly business reviews.
• Continually develop both technical and soft skills individually.

What You Need to Succeed

• Minimum of 5 years of experience in a fast‑paced, enterprise‑level, critical software support, professional services or consultative development and/or related role in Marketing Technology.
• Strong technical background with hands‑on expertise to work through challenges and events.
• Proven presentation skills and experience organising and leading high‑profile customer meetings and calls.
• Demonstrable ability to adapt to new technologies and learn quickly.
• Competency in Analytical Problem Solving, Building Relationships, Confidence, Cross‑Functional Collaboration, Impact and Influence, Project Management, Thought Leadership, Product & Technology Expertise.
• Very strong written and verbal communication skills in English; other South East Asia languages is a plus.
• Experience and familiarity with the following Adobe solutions (a plus but not a hard requirement): Analytics, Audience Manager, Campaign, Commerce, Experience Manager, Experience Platform, Marketo, Target, Workfront.
• Experience in one or more of the following: Java, JavaScript, jQuery, CSS, REST, XML, Database, web‑server, LDAP technologies.

Equal Opportunity Employment

Adobe is a proud Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Accommodation for Applicants with Disabilities

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation. Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email or call us.