Team Lead, Contact Centre (Logistics MNC) #HZO

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment firm in Singapore is looking for a Channel Operations Manager to oversee daily operations and optimize channel efficiency. The ideal candidate has 3-4 years of experience in contact centers and at least 2 years in a supervisory role. This position offers a 1-year contract with a salary of up to $4.2K and a completion bonus.

Qualifications

• Min. 3-4 years relevant experience in contact centre.
• Min. 2 years in a supervisory role.

Responsibilities

• Oversee and manage the day-to-day operations of the Channel Operations team.
• Develop and implement strategies to optimize channel efficiency.
• Monitor team performance and provide regular feedback.
• Collaborate with stakeholders to address operational challenges.

Skills

Team management

Operational efficiency

Performance monitoring

Coaching and mentoring

Job description

Overview

Duration: 1 yr contract
Salary: Up to $4.2K with completion bonus
Location: East

Job Scope

• Oversee and manage the day-to-day operations of the Channel Operations team, ensuring the achievement of service level agreements (SLAs) and operational excellence.
• Develop and implement strategies to optimize channel efficiency, improve workflows, and meet organizational objectives.
• Monitor team performance and provide regular feedback, coaching, and mentoring to ensure professional growth and high performance to ServiceSG’s Service Transformation and Planning Team.
• Collaborate with stakeholders (E.g. public agencies) to address operational challenges, gather insights, and support cross-functional initiatives.
• Prepare and present regular reports on team performance, KPIs, and improvement opportunities to management.

Job Requirements

• Min. 3-4 years relevant experience in contact centre
• Min. 2 years in a supervisory role

For interested applicants, please send your updated resume to: [e-mail]
All candidates’ information will be treated with the strictest confidence
Melissa Zhang Zhiqi (Mezzo)
R2197564
Recruit Express Pte Ltd
99C4599