Supporting & Operation Admin

Private Advertiser; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local service provider in Singapore is looking for a Supporting & Operation Admin to oversee after-sales service and manage technician teams. The ideal candidate will have a diploma or bachelor's degree in engineering and at least 3 years of experience in after-sales or technical leadership. Responsibilities include managing inventory, service quotations, and ensuring compliance with SOPs. Strong leadership and communication skills are essential. Immediate availability preferred, with working hours Monday to Friday and Saturday mornings.

Qualifications

• Minimum 3 years of experience in after-sales service or technical team leadership.
• Experience in kitchen equipment, stainless steel fabrication, or F&B equipment is an advantage.
• Proficient in computer use.

Responsibilities

• Manage after-sales operations, including delivery and installation.
• Supervise in-house and on-site technicians.
• Prepare service quotations and manage inventory.
• Ensure compliance with company SOPs.

Skills

Leadership

Communication

Problem-solving

Time management

Teamwork

Education

Diploma or Bachelor’s degree in Electronic or Mechanical Engineering

Tools

ERP Systems

Job description

Position: Supporting & Operation Admin

Job Summary

Oversee after-sales service, quotations, spare parts purchasing, and inventory management, while leading both in-house and on-site technician teams.

Responsibilities

• Manage the full scope of after-sales operations, including delivery, installation, testing, customer training, and payment collection.
• Supervise and evaluate both in-house and on-site technicians to ensure service quality and performance.
• Coordinate with sales staff and customers to arrange and execute service schedules.
• Prepare service quotations and manage spare parts and product inventory.
• Handle purchasing of parts and materials required for after-sales service.
• Ensure all operations comply with company SOPs and quality standards.
• Train technicians to improve technical skills and service efficiency.
• Handle customer feedback and resolve complaints promptly and professionally.
• Maintain accurate records of service, quotation, and inventory in the ERP system.
• Collaborate with management to improve service workflows and customer satisfaction.
• Perform other related tasks as required.

Requirements

• Diploma or Bachelor’s degree in Electronic or Mechanical Engineering preferred.
• Minimum 3 years of experience in after-sales service or technical team leadership.
• Experience in kitchen equipment, stainless steel fabrication, or F&B equipment industry is an advantage.
• Strong leadership, communication, and problem-solving skills.
• Proficient in computer use and ERP systems.
• Responsible, proactive, and able to work independently under pressure.
• Excellent time management and teamwork abilities.

Working Hours

• Monday to Friday: 9:00am – 6:00pm
• Saturday: 9:00am – 1:00pm
• Immediate availability preferred.