Support Technician (MS Dynamic CRM)

TLL BUSINESS MANAGEMENT SERVICES PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A growing business services provider in Singapore is seeking a CRM Support Technician to manage support tickets and resolve user issues effectively. The ideal candidate will have a degree in IT or Computer Science, with at least 5 years of experience in CRM systems, particularly MS Dynamics. You will be responsible for troubleshooting, tracking, and ensuring timely resolution of support tickets while developing scripts for data maintenance. A strong analytical mindset and customer-centric approach are essential for this role.

Qualifications

• Minimum 5 years’ work experience in a related field.
• Experience troubleshooting user issues and providing workarounds.
• Ability to escalate complex issues effectively.
• Possess a can-do attitude and takes initiatives.
• Customer centric attitude to resolve problems promptly.

Responsibilities

• Provide Level 1 Support for MS Dynamics CRM.
• Manage and resolve support tickets in ticketing system.
• Troubleshoot user issues and provide solutions.
• Track escalated tickets and ensure timely follow-up.
• Track escalated tickets and follow up with users.
• Run daily/weekly scripts to clean CRM data.
• Generate Advanced Find reports for users.

Skills

Good communication skills

Efficient at resolving user issues

Ability to track and follow up on issues

Willingness to learn

Strong analytical and problem-solving skills

Customer-centric attitude

Education

Degree in IT or Computer Science

Tools

MS Dynamics CRM

.Net

C#

SQL

MS PowerAutomate

Postman

GitHub

IIS

Nginx

JavaScript

jQuery

HTML

CSS

Job description

Overview

We are seeking a CRM Support Technician to manage and handle support tickets raised by business users. The ideal candidate should:

1. have good communication skills
2. be efficient at resolving user issues
3. be good at tracking and following up on old issues
4. be willing to learn and understand the system better

Accountabilities, responsibilities and main duties

Job responsibilities

• Level 1 Support for our MS Dynamic CRM
• Manage support tickets in our ticketing system
• Troubleshoot user issues and provide workarounds for known issues
• Escalate complex issues to level 2 support or vendors
• Track escalated tickets and follow up with users to close tickets within SLA
• Developing and running daily/weekly scripts to clean data in CRM
• Generating Advanced Find reports for users
• Any other ad-hoc duties assigned

Technical requirements

• Experience in MS Dynamics CRM
• Experience in .Net, C#, and SQL scripts
• Experience with MS PowerAutomate is preferred
• Basic experience using development tools like Postman & GitHub is preferred
• Basic experience with Web Servers like IIS and Nginx is preferred
• Basic experience with JavaScript, jQuery, HTML & CSS is preferred

Snapshots of our ideal candidate

• Possesses minimum Degree in IT or Computer Science
• 5 years’ work experience
• Strong analytical and problem-solving skills
• Able to work with in a team and individually
• Possess a can-do attitude and takes initiatives for changes
• Have a customer centric attitude to help resolve problems promptly
• Able to work under stress and stringent timelines