Support Management Trainee / IT Support Executive

Novitee Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading F&B technology company in Singapore is searching for a candidate to provide on-site hardware support and technical assistance to clients. The role includes installation setup and client training, alongside technical project management responsibilities. Ideal candidates should possess strong communication skills, be tech-savvy, and exhibit a willingness to learn. If you're excited to work in a high-growth environment and develop your career, this opportunity could be a perfect fit.

Qualifications

• Experience in customer support environment preferred.
• Must be bilingual to assist clients effectively.
• Rational thinking and effective problem-solving skills required.

Responsibilities

• Provide on-site hardware support to clients.
• Train clients for onboarding and installation.
• Maintain documentation on computer implementation.

Skills

Technology enthusiasm

Customer support experience

Bilingual communication skills

Project management skills

Effective problem-solving skills

Ability to work in fast-paced environment

Openness to continuous learning

Job description

Who we are looking for:

KOOMI is a leading F&B Technology Company working with many top F&B brands. We are looking for someone whom we can groom to a leadership position. Unlike other companies that place an emphasis on certification or what school you come from, we are looking for someone who can get work done. To us, the best candidate is someone who has the right attitude, someone who is willing to fight alongside us as we seek to dominate Southeast Asia.

If you are excited to join a high growth company; if the prospect of working together with bosses who will mentor and develop your career resonates with you, this might just be the right opportunity for you.

Responsibilities:

• Provide on-site hardware support to clients
• Provide technical support, advice, and assistance to clients with technical, hardware, and system problems
• Handle installation and set-up of system
• Train clients for onboarding
• Assist in other technical matters and installation when required
• Maintain up-to-date documentation on computer implementation, troubleshooting and solution
• Technical project management
• Procure IT equipment and update IT inventory
• There will be a lot of other opportunities for cross domain learning

Requirements:

• Someone who likes technology
• Experience in customer support environment would be a plus
• Effectively bilingual (Good communication skills to correspond and provide technical support, advice, and assistance to clients with technical, hardware, and system problems)
• Competent project management skills
• Ability to work well in a fast-paced environment with varying deadlines
• Rational thinker, possessing effective problem-solving skills
• Most importantly, openness to continuous learning

If you are inspired by what we do, and believe that you are a great fit for the role, please click “Apply Now” to submit your resume. We look forward to hearing from you.