Supervisor, Cargo

dnata; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading cargo handling company in Singapore seeks a Supervisor to oversee the handling of both inbound and outbound cargo. The role involves managing manpower and equipment, addressing customer queries, and ensuring compliance with workplace safety policies. Candidates should have GCE ‘O’ or ‘N’ Levels and at least 2 years of supervisory experience in similar operations. This position offers a crucial opportunity to contribute to efficient cargo delivery at a major airport.

Qualifications

• GCE ‘O’ or ‘N’ Levels.
• Prior 2 years’ experience in supervisory level.

Responsibilities

• Supervise manpower and equipment resources for efficient cargo handling.
• Attend to customer queries and expedite cargo delivery.
• Ensure timely staging of outbound containers/units.
• Monitor efficiency standards per airport requirements.
• Prepare Daily Shift Report and reflect all exceptional cases.

Job description

Summary

The Supervisor is responsible for supervising and controlling manpower and equipment resources to ensure efficient handling of both inbound and outbound cargo.

Duties and Responsibilities

• Attend to customer queries and assist to expedite cargo delivery for inbound and timely staging of outbound containers/ units to the appropriate flights
• Ensure Irregularity Report cases are action upon
• Alleviate bottlenecks for smooth flow of operations through active involvement on resource and contingency planning
• Ensure availability of joining load for each dispatch and adhere to outbound timing parameters
• Give clear instruction to Cargo Dispatch Unit (CDU) to expedite perishable, express and courier services cargo.
• Closely monitors efficiency standard time parameters set for all freight as per Changi Airport Group (CAG) requirements
• Ensure inbound delivery/ releasing docks area is clear of cargo after collection by customers/ agents
• Inform Security to close the shutter door when there is no activity at the dock
• Ensure Delivery Note (DN) and all related documentation is signed before allowing agents/ consignee to clear the cargo from the dock
• Ensure releasing staff consistently perform physical verification of package prior to signing of DNs
• Attend and participate in the weekly service review meeting and action all service issues and communicate to staff concern during the regular shift briefing
• Prepare Daily Shift Report and reflect all exceptional cases that has occurred during duty including carry-over of pending critical tasks to the succeeding Supervisor on duty
• Responsible in staff discipline and recognition
• Review SOPs effectiveness with the Operations Executive and submit revision where necessary
• Inculcate a safe work mindset to all staff. Stop unsafe acts or behavior on the spot
• Ensure compliance with all workplace safety, security, and health policies and procedures
• Perform any ad-hoc duties as assigned by the reporting manager or department head

Requirements

• GCE ‘O’ or ‘N’ Levels
• Prior 2 years’ experience in supervisory level