Supervisor - Aviation Customer Support Center

RigNet; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A global connectivity provider in Singapore is searching for a Maintenance Control Supervisor to lead a team in managing Viasat's In-Flight Connectivity systems. Responsibilities include planning aircraft maintenance actions, supervising staff, and ensuring effective communication with airline partners. Candidates should possess a bachelor’s degree and have experience in RF Satellite Systems and troubleshooting commercial aircraft systems. This on-site position requires strong leadership qualities and excellent communication skills.

Qualifications

• Proven ability to communicate and collaborate across the organization.
• Leadership qualities and strong communication skills are essential.
• Experience with RF Satellite or Wireless Communication Systems is beneficial.

Responsibilities

• Supervise a team engaged in maintaining IFEC systems.
• Plan maintenance actions for the installed fleet of aircraft.
• Ensure accurate Daily Airline Reports for morning leadership review.

Skills

Communication

Leadership

Troubleshooting

Project Management

Education

Bachelor's degree or equivalent experience

Tools

Linux/Unix

IP networking

RF Satellite Systems

Job description

About us

One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

What you\'ll do

The Maintenance Control Supervisor, is a key member of Viasat’s Commercial Airline Support team, which helps deliver and maintain Viasat’s best-in-class “Viasat In‑Flight Connectivity (IFC)” services to our Business Aviation and Commercial Airline customers. The Maintenance Control Supervisor also plays a critical part in the service launch of new customers, supporting system activations and over‑the‑air system checks for new installations and maintenance of the Viasat onboard In‑Flight Connectivity solution. This position requires contributing to shared knowledge, documentation, training of peers and other stakeholders. The ideal candidate will have a background in commercial aircraft systems, specifically electrical and avionics equipment troubleshooting and testing. The critical nature of the work requires good judgment, initiative and specialized technical expertise to understand problems and develop recommended solutions.

The day-to-day

• Supervising a team of controllers and satcom specialists engaged in maintaining the IFEC system as well as analysis and troubleshooting of the installed Viasat system.
• Planning of maintenance actions and implementation for the installed fleet of aircraft.
• Requires knowledge of theory and practices of inflight connectivity systems.
• Initiates and communicates a variety of administrative personnel actions (e.g., Performance Reviews, scheduling and/or approving OT, PTO and disciplinary actions)
• Coordinates the Day‑to‑Day operation of employees on assigned shift, assigning, monitoring and reviewing progress and accuracy of work, directing efforts and providing technical guidance on complex issues.
• Oversees the day‑to‑day operations of the Customer Support Center team and works cross‑functionally with Airline Operations, Engineering, Account Management, and others as applicable.
• Responsible for training and development of staff, estimating personnel needs, assigning work, meeting completion dates, interpreting and ensuring consistent application of organizational policies.
• Has a comprehensive understanding of internal and external operational procedures and processes and applies them to the completion of complex technical assignments.
• Be able to fill the Controller or Satcom Specialist role as required or when there are staff absences.
• Ensure Daily Airline Reports are accurate and functional for the morning leadership review.
• Will oversee reporting and communication to the airline partners on the respective shifts.
• Capable of managing the CSC Daily Operation Morning Meeting
• Any other activities as designated by the Customer Support Center Manager

What you\'ll need

• Proven ability to communicate, elevate and collaborate organization wide and to external vendors and customers
• Exhibit ability to effectively communicate cross organizationally and externally
• Proven leadership qualities and strong communication skills
• Successfully able to identify, lead and execute complex departmental projects, and those assigned by Manager CSC with minimum supervision.
• Proficient in identifying and implementing departmental projects, as well as those assigned by Manager CSC with minimal supervision.
• Up to 10% travel to other Viasat offices, customer locations and airline maintenance locations, and hold a valid Passport.
• Be able to work in the office on‑site 5 days a week and ensure attendance on‑site for team‑members.

What will help you on the job

• Prior experience with RF Satellite or Wireless Communication Systems
• Bachelor\'s degree or equivalent experience
• Prior experience working with Linux/Unix
• Experience with hardware and software elements involved in IP networking and satellite communications.

EEO Statement

Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on‑line application, please click here.