Strategic Risk Manager, Trust and Safety Strategic Command

Google; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading technology firm in Singapore is seeking a Strategic Risk Manager to oversee crisis management and enhance user safety across products. The ideal candidate will have a Bachelor's degree and extensive experience in a relevant environment, offer excellent problem-solving skills, and demonstrate the ability to handle complex incidents. Working in collaboration with various teams, this role will ensure effective communication during crises while focusing on user trust and safety. This is a full-time position requiring global teamwork and critical thinking capabilities.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 4 years of experience in a policy, legal, regulatory environment, content review, Trust and Safety, or technology environment.
• Excellent problem solving and thinking skills, with attention to detail.

Responsibilities

• Take command during cross-product area incidents to ensure coordination.
• Identify risks and conduct impact assessments to develop mitigation strategies.
• Lead projects with global partners that contribute to crisis management.
• Promote cross-functional collaboration with intelligence, legal, and policy teams.
• Manage operations through prioritization and Standard Operating Procedure improvements.

Job description

Strategic Risk Manager, Trust and Safety Strategic Command

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 4 years of experience in a policy, legal, regulatory environment, content review, Trust and Safety, or technology environment.
• Ability to work non-standard, on-call rotation work hours, including weekends.

Preferred qualifications

• Experience with managing escalations and crises, and working with front-line teams and executives.
• Experience with Google products, infrastructure, and types of online abuse.
• Excellent problem solving and thinking skills, with attention to detail in a changing environment.
• Excellent communication and presentation skills, with the ability to collaborate cross-functionally at multiple levels.

About the job

Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed -- with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety. At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

Responsibilities

• Take command during cross-product area incidents to ensure coordination and communication for resolution, tracking issues and escalations to minimize negative user and organizational impact.
• Identify risks and conduct impact assessments to develop mitigation strategies for managing product abuse, events, and global crises in the Asia-Pacific (APAC) region.
• Lead projects with global partners that contribute to end-to-end crisis management, focus on securing users while reinforcing trust and safety in Google products.
• Promote cross-functional collaboration with intelligence, legal, and policy teams to address tests, utilize root cause analysis to propose initiatives that strengthen future global Trust and Safety responses.
• Manage operations through prioritization and Standard Operating Procedure (SOP) improvements while contributing to training programs, work while being exposed to graphic, controversial, and upsetting content.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• General Business, Strategy/Planning, and Consulting

Industries

• Information Services and Technology, Information and Internet