Strategic Enterprise CSM & Adoption Leader

SERVICENOW PTE. LTD.; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

A leading technology solutions provider in Singapore seeks a Senior Customer Success Manager to guide customers through their post-sale journey, maximizing the value of ServiceNow investments. The role focuses on building trusted relationships, driving product adoption, and fostering innovation. Candidates should have over 8 years of experience in technology-enabled business transformations, strong leadership skills, and the ability to manage C-level relationships. A BA/BS degree is required, with a preference for a Master's degree. The position emphasizes strategic thinking, problem-solving, and a deep customer focus.

Qualifications

• 8+ years in management consulting or similar leadership roles.
• Expertise in digital business transformations and SaaS solutions.
• Experience building relationships with C-level executives.

Responsibilities

• Drive business outcomes and ensure alignment with customer goals.
• Build trusted advisor relationships with key stakeholders.
• Develop and execute tailored success plans for customers.
• Lead issue resolution and mitigate customer risks.

Skills

Customer relationship management

AI integration

Cross-functional collaboration

Strategic thinking

Problem-solving

Strong communication

Education

BA/BS or equivalent

Master's degree

Tools

ServiceNow

Job description

A leading technology solutions provider in Singapore seeks a Senior Customer Success Manager to guide customers through their post-sale journey, maximizing the value of ServiceNow investments. The role focuses on building trusted relationships, driving product adoption, and fostering innovation. Candidates should have over 8 years of experience in technology-enabled business transformations, strong leadership skills, and the ability to manage C-level relationships. A BA/BS degree is required, with a preference for a Master's degree. The position emphasizes strategic thinking, problem-solving, and a deep customer focus.