Strategic CSM Market Unit Leader for Cloud Growth

SAP SE; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A global tech company is seeking a CSM Market Unit Leader in Singapore. This role involves overseeing customer success management strategies, driving churn reduction, and leading initiatives for cloud growth within a multi-faceted organization. The ideal candidate should have proven leadership experience, deep expertise in customer success, and a commitment to enhancing customer satisfaction. Join a diverse team that prioritizes personal growth and wellbeing, and strives for innovation in cloud services.

Benefits

Constant learning opportunities

Great benefits

Inclusive culture

Flexible working models

Qualifications

• Proven leader with a focus on customer success and SAP knowledge.
• Track record of high leadership trust and engagement scores.
• Ability to drive non-linear top line growth.

Responsibilities

• Lead the Customer Management MU strategy and execution.
• Manage churn reduction and revenue retention initiatives.
• Define KPIs for the Customer Success Management organization.

Skills

Customer focus

Leadership

Business performance

Job description

A global tech company is seeking a CSM Market Unit Leader in Singapore. This role involves overseeing customer success management strategies, driving churn reduction, and leading initiatives for cloud growth within a multi-faceted organization. The ideal candidate should have proven leadership experience, deep expertise in customer success, and a commitment to enhancing customer satisfaction. Join a diverse team that prioritizes personal growth and wellbeing, and strives for innovation in cloud services.