Strategic Capacity Planning Lead – Support & Safety

TikTok; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A global tech company based in Singapore is seeking a Capacity Planning Manager for its Customer Support team. This role involves leading demand forecasting, optimizing capacity strategies, and influencing operational decisions through data-driven insights. The ideal candidate requires a minimum of 5 years of relevant experience, a quantitative degree, and expertise in Python and Excel. Strong communication and analytical skills are essential for collaboration with cross-functional teams. This position may involve exposure to challenging content, requiring resilience and a commitment to self-care.

Qualifications

• 5+ years of experience in demand forecasting and capacity planning.
• Strong analytical skills with abilities to analyze complex datasets.
• Advanced proficiency in Python and Excel for analysis.

Responsibilities

• Own demand forecasting and capacity planning for Customer Support.
• Optimize planning frameworks and methodologies.
• Influence operational plans aligned with business objectives.

Skills

Analytical skills

Problem-solving skills

Communication skills

Python for data analysis

Excel modelling

Python

Microsoft Excel

Education

Bachelor’s degree in a quantitative field

Tools

SQL

Power BI

Tableau

Job description

A global tech company based in Singapore is seeking a Capacity Planning Manager for its Customer Support team. This role involves leading demand forecasting, optimizing capacity strategies, and influencing operational decisions through data-driven insights. The ideal candidate requires a minimum of 5 years of relevant experience, a quantitative degree, and expertise in Python and Excel. Strong communication and analytical skills are essential for collaboration with cross-functional teams. This position may involve exposure to challenging content, requiring resilience and a commitment to self-care.