Store Manager

ASEANET MANPOWER CONSULTING PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading manpower consulting firm in Singapore is seeking a Store Manager to oversee operations of convenience stores. The ideal candidate should have strong customer service skills, leadership experience, and a diploma in a relevant field. Responsibilities include managing staff, ensuring compliance with policies, and focusing on sales and customer satisfaction. Willingness to work shifts, including nights, is essential.

Qualifications

• Strong customer service skills and confident leadership.
• Able to train and supervise new staff.
• Willingness to work long hours and night shifts.

Responsibilities

• Operate and run a chain of convenience stores.
• Manage a retail team focused on sales and profit.
• Comply with all store policies and SOPs.

Skills

Customer service

Leadership

Inventory management

Proficiency in Word & Excel

Proactive mindset

Education

Diploma in Business Studies, Hospitality, Logistics, Retail or Technical Studies

Job description

Our client, a leading chain stores, is looking for a Store Manager to join their dynamic team. If you have a strong background in retail, keen attention to detail, proactive mindset. We encourage you to apply.

Responsibilities

• Operate and run a chain of convenience stores.
• Manage a retail team.
• Sales, profit focused.
• Customer oriented.
• Compliant with all store policies and SOPs.

Customer Service and Personal Attributes

• Employ a positive approach to customer service, including politeness, promptness and identification of internal / external customer requirements and taking remedial action.
• Understand customer requirements and deal with them promptly.
• Deal with incidents involving customers appropriately and according to company policy.
• Maintain all company procedures for customers’ enquiries, complaints and other incidents promptly.
• Give accurate information appropriately to customers.
• Maintain compliance with contingency plans, emergency procedures, and appropriate health and safety regulations.
• Provide appropriate information and assistance to enquiries.
• Deal with unexpected situations appropriately.
• Maintain required personal deportment standard (posture, behaviour, bearing etc).
• Maintain required discipline standard (punctuality, self-restrain, compliance to orders and regulations etc).
• Maintain required hygiene standard (personal grooming, uniform, cleanliness etc).
• Maintain required standard of honesty and integrity.
• Maintain required punctuality, rostering, standard of commitment and sense of responsibility.
• Able to perform sales via POS modes
• Able to perform various sales categories and various modes of payments.
• Comply with legal requirements, such as Expiry, Legal Age, Food safety, Sales time-limit requirements, etc.
• Able to do promotion, up-sell, price checks and labelling.
• Able to do housekeeping and ensure high standards of store upkeep.

Logs operations, Inventory management and Storage

• Technology relating to Logs Operations, e.g. PDA, PC, Logistics tracking system, Retail POS operation.
• Whole range of logs operations and supply chain related to retail business.
• Liaison with warehouse and suppliers.
• Online business and logs operations.
• Able to perform various forms of analysis – sales, inventory, ordering patterns, damage, wastage, losses, turn-over, etc.
• Able to perform physical receiving functions including storage, re-stacking, proper physical inspection against documentation/ correct quantity, expiry checks.
• Able to perform system receiving functions from various suppliers using diff modes.
• Able to perform packing functions including completion and/or updating of necessary paperwork and system requirements.
• Able to perform spot checks and to support stock-takes and to ensure inventory accuracy.
• Comply with all relevant health, safety and company regulatory rules and standards.
• Correct and appropriate use of Material Handling Equipment (MHE) and tools.
• Adequately apply store FIFO and other principles.

Ordering, Expiry & Inventory Management

• Able to analysis stock requirements and holding.
• Able to adequately support / perform various modes of ordering.
• Obtain information about products/materials to be procured by speaking with suppliers, making phone calls and reading brochures and trade publications.
• Obtain relevant information on regulations and standards and comply with all aspects relating to goods receipt, checking process of the Company.
• Search system and ordering databases to find quantities in stock, SKUs /parts numbers.
• Ability to communicate inventory management policies and procedures.
• Monitor inventory levels and inventory movement using manual or computerised inventory systems.
• Able to review inventory reports (quantity, type and pricing and stock on hand).
• Able to understand and process ordering.
• Comply with all relevant SOPS, health and safety standards.
• Strong understanding of company procedures.

Requirements

• Diploma, preferably in Business Studies, Hospitality, Logistics, Retail or Technical Studies.
• Strong in customer service.
• Strong confident leadership & Team builder
• With soft skills experience, including proficiency in Word & Excel
• Business oriented and self motivated to excel.
• Able to train and supervise new staff.
• Willing to work long hours and manage multiple stores across Singapore, work shift.
• Mandatory - willing to do night shifts

Chua Mui Khim

( EA Registration Number : R22104766)

ASEANet Manpower Consulting Pte Ltd

(Co Reg : 202141565E / EA License: 21C0866)

We regret to inform that only shortlisted candidates will be notified