Sr. Director, APAC Resell Execution

ServiceNow, Inc.; Singapore; Hybrid; SGD 150,000 - 200,000; Full time

Job summary

A global technology company is seeking a Channel Leader for its APAC operations. The successful candidate will manage a team focused on reseller execution across APAC, ensuring alignment with global strategies. Responsibilities include driving revenue growth, improving partner experiences, and establishing operational rigor. Ideal candidates will have over 10 years of experience in channel leadership within a SaaS environment. Strong communication skills and cultural fluency are essential for this role.

Qualifications

• 10+ years of channel or reseller leadership experience in a SaaS or enterprise technology environment.
• Proven people leadership experience managing distributed teams across APAC.
• Strong understanding of regional partner ecosystems.

Responsibilities

• Manage and grow a team supporting reseller execution across multiple APAC countries.
• Adapt and implement the global resell framework in APAC markets.
• Work closely with regional sales leaders to ensure effective contribution to pipeline.

Skills

Channel leadership

People management

Communication skills

Cultural fluency

Job description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Overview

ServiceNow is expanding its reseller-led motion across the APAC region, with a focus on building scalable coverage, accelerating partner-led growth, and improving execution quality in commercial, mid-market, and emerging segments.

What You’ll Do

Lead and Develop the APAC Resell Execution Team

• Manage and grow a team supporting reseller execution across multiple APAC countries (ex-Japan).

• Establish clear goals, coaching rhythms, execution standards, and developmental pathways.

• Drive consistency in partner experience and execution while honoring local market nuance.

Execute the Regional Resell Strategy

• Adapt and implement the global resell framework in APAC markets of varying size and maturity.

• Build repeatable partner motions, enablement programs, and coverage models that support scalable reseller-driven growth.

• Ensure resellers understand, adopt, and execute against ServiceNow’s commercial and mid-market plays.

Drive Revenue Growth & Pipeline Impact

• Work closely with regional sales leaders to ensure resellers contribute effectively to pipeline, NNL, and customer acquisition.

• Strengthen partner capability, readiness, and commitment across priority markets.

Matrix Collaboration & Cross-Functional Influence

• Align daily execution with the Head of GPC for APAC while maintaining tight global coordination via the matrix line into the Global Head of Resell.

• Partner with Sales, Alliances, Marketing, Operations, Legal, and Partner Programs to reduce friction and improve field–partner alignment.

Governance, Performance Management & Operational Rigor

• Establish operating rhythms such as QBRs, scorecards, pipeline reviews, and enablement cadences.

• Ensure visibility and reporting on reseller performance, execution maturity, and program adoption across APAC.

Improve Partner & Field Experience

• Remove systemic barriers that hinder reseller-led execution, advocating for clarity, consistency, and simplicity.

• Build strong trust with partners through transparent communication, predictable execution, and continuous improvement.

What You Bring

• 10+ years of channel or reseller leadership experience in a SaaS or enterprise technology environment.

• Proven people leadership experience managing distributed teams across APAC.

• Strong understanding of regional partner ecosystems across ANZ, Singapore, Korea, India, and ASEAN.

• Ability to influence cross-functional teams without direct authority.

• Experience scaling partner-led motions and operating effectively in fast-growing, ambiguous environments.

• Excellent communication skills and cultural fluency across APAC markets.

Why This Role Matters

Resellers are a critical growth lever for APAC, enabling broader coverage, increased market penetration, and more efficient commercial and mid-market scaling. This role leads the team responsible for driving that motion, ensuring APAC becomes a flagship region for high-quality reseller execution aligned with global strategy.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.