Spa Therapist

THE FULLERTON HOTEL; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A luxury hotel in Singapore is seeking individuals to promote and provide spa treatments. Responsibilities include achieving sales targets, performing treatments to high standards, and delivering excellent customer service. Candidates should possess GCE qualifications, good communication skills, and a desire to learn about spa products. This role requires flexibility in working hours to align with spa operations. If you are passionate about wellness and customer care, apply to join our team.

Qualifications

• Completion of GCE ‘N’ or GCE ‘O’ or equivalent experience.
• Ability to work flexible hours in line with spa opening hours.
• Desire to learn about spa products.

Responsibilities

• Promote spa treatments to guests and meet sales targets.
• Up-sell treatments and retail products.
• Perform spa treatments to high standards.

Skills

Customer service

Communication

Sales techniques

Knowledge of spa products

Education

Completion of GCE ‘N’ or GCE ‘O’

Job description

Job Responsibilities

• Effectively promote spa and beauty treatments to our guests to meet and when possible exceed targets for therapist utilization, repeat bookings, and treatments performed
• Up-sell treatments and retail to maximize spa sales
• Ensure all spa and beauty bookings are made in the most effective and productive manner, maximising treatment opportunities
• Carry out spa treatments and services to a high standard as set during training
• Actively maintain a good knowledge of all spa services and products, Attending spa training sessions and regular refreshment with manuals provided
• Ensure that all agreed targets regarding Key Performance Indicators are achieved
• Ensure all standard operating procedures as detailed in the manual are followed accordingly Follow all Health & Safety procedure and instructions accordingly and ensure a safe spa and hotel
• Seek direct feedback from customers at all times, reporting feedback to supervisors, providing the best possible customer service and support
• Display excellent customer service and awareness at all times
• Demonstrate an excellent, overall knowledge of spa products to advise our guests
• Help manage stock levels by following usage guideline set during training

Job Requirements

• Completion of GCE ‘N’ or GCE ‘O’; or one to three months related experience and/or training; or equivalent combination of education and experience.
• Ability to work flexible hours (set shifts) in line with opening hours of the spa.
• The desire to learn about the spa products and our company, coupled with a genuine interest in holistic skincare.
• Good communication skills and the warmth to easily build rapport.
• Commitment to working flexible rotating hours in line with the retail opening hours of the spa.